What you should do if you dont know where your order is
Hello,
I will first show you my situation, and recommend that you follow my steps to prevent Fanatec from thinking that taking your money with no notice is okay.
I was one of the black Fridays orders. I understood their first and even second update that it may take up to 10 days for orders to be processed. It has now been 16 days since my order. Well beyond their stated maximum required. I have checked FedEx, UPS, and my Fanatec page with zero updates.
So here is what I will likely be doing if I do not hear back rapidly:
- Submitting a request for a refund
- Charging back my card
- Submitting a formal complaint to both the US and European Consumer Centre - https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en.
If I or anyone else wants to reorder items at a later date, go ahead; however, this cannot be tolerated.
Comments
You won't hear back rapidly - you know this.
You should go ahead and instigate the chargeback now if you are not prepared to continue waiting with no certainty on when you will receive your items.
Yes I am waiting exactly 24 hours and then myself along with others will all be charging back.
They cant just take $1000 and act like they can deliver and communicate when they please
Dude i paid 900 euros to get full set up with a Brand new Faulty CSl DD and i have to wait 2 weeks to get a possible answer from support so.....
That is why we are charging back orders AND submitting official complaints to the United States and Europe. If killing their reputation isnt enough, we will be hurting their pockets and governmental relations as well.
Anyway if people ordered and paid their stuff it's logic for them to receive it, the law say they have 30 days to send it. It's long yes but it's legal. What the matter if you receive your stuff who don't work or if support take two weeks to answer you? During this time you can't play or take advantage of it so it's like if you had nothing!
No its not legal and that is the problem. The problem is that shipment deadline and their lack of consent from customers. There are countless customers who I know have not received their item tracking within 30 days. They cannot do this without written notice and asking for consent from the customer. As of this week, mine will enter that period as well. And if I do not receive notice of when I will get my order, asking for my consent, and offering a refund, then the only further action is legal threat. You cannot get away with literally illegal commerce activities.
Of course there are laws and they have to be respected, but in the end it's a long and costly fight. Lots of people are not ready for this. So i prefer imagine a more pacific resolution!
All it takes is one lawsuit and allowing everyone else to be signatures to it. I'm not just going to standby as they blatantly break laws...
I would obviously prefer they just follow the laws and get people's consent, or give refunds, OR just deliver what they take money for. But they are not
Are you bringing a law suit, or just talking hypothetically? Thought so. :-)
You're not important enough to be the one to receive it but I'm sure you'll hear about it.
I bet I don't.
Go ahead? Confused what your point is here? You are not a rep, you dont work there, hell, you are not even a content creator or community figure. You know what, you're right, you probably wont even hear about it. Congrats?
I absolutely think that customers who have been let down by Fanatec should take legal action. Most people can't be arsed though.
You started a thread informing us that you would be writing to the ECC and an unnamed consumer centre in USA. You then talked about a lawsuit and how you weren't going to stand by a Fanatec broke laws. I was trying to establish if you were really doing any of this things or just venting on a forum. I guess time will tell.
I'm glad we agree. The complaint to the ECC and US commerce are free and easy for an individual. As for further legal action, it is well within my capabilities to begin. I am simply waiting to see if they will follow what they should for me or not. So I'm giving them about a day and a half before mine will also be broken.
Out of curiosity are you in the US or EU, or elsewhere?
US, why? If it’s for the ECC, any party affected has a right to submit.
That is why I was asking - good guess. But I'm surprised that a man with your self professed legal capabilities made such a schoolboy error - ECC is for residents of EU only (& Iceland and Denmark).
In the US, econsumer.gov is probably where you want to start with a complaint about an online purchase from overseas. Don't know why I'm telling you this - you already know I'm sure.
Mate it's a steering wheel, I guarantee you're not going down the litigious route.
I really wish people would stop overreacting about this situation. Yes, it really really sucks you haven't got your order, but there are also another 59,999 people waiting for theirs too. It's not a personal attack from Fanatec on you and they're not sat with their thumbs up their arses doing nothing. Just be calm and wait for it to arrive. It will get to you.
No one's doing any kind of law suit, you'll just sit there grumpy until your order arrives and then you'll forget all about it.
Of course or like some you could receive a faulty product and waiting 2 weeks for a answer from Support just to say ...
Firstly, capabilities can be financial. I never said I’d write it myself. Secondly, you are simply wrong, it states clearly that any party affected can submit a complaint. The geographical restriction is on the offending party.
This type of mindset is exactly why companies grow to think that breaches of law are typical.
You’re overreacting. It’s a delay. Delays happen. A lawsuit won’t make your order arrive any quicker. If you can afford a lawsuit, why not just buy a different brand of sim racing gear and sell your fanatic gear when it arrives?
People are acting like this is the apocalypse for goodness sake. It’s sim racing gear! It’s not life or death. Have a little patience, you’ll feel better when you stop worrying about it so much.
One of us is "simply wrong", and it isn't me I'm afraid.
I suggest you use those financial capabilities to hire a reading and comprehension tutor, then ask them to help you with the first couple of paragraphs on the ECC page that you linked to. The requirement for consumers to be EU resident is perfectly clear.
Just chargeback your card if you've had it with Fanatec, buy a different toy and stop making childish threats which you have no intention of carrying out. You're making yourself look foolish.
Again I find it odd you care so much while claiming it’s not a big deal. But if you insist on being correct, I suggest doing more than a 2 second scrape of a single web page. Beyond that, I fail to see what is childish about legal obligations and repercussions? You must have quite an abnormal sense of humor.
I explained this earlier that I understand it’s not malicious and that it’s not life or death. That being said, a company cannot take millions of dollars and then fail to follow the law in attending to their paying customers.
I almost forgot, you said it would be a good idea for those impacted to take legal action. But when I begin talking about actually doing it you flip completely. That seems quite childish to me
https://www.eccnederland.nl/en/submit-complaint first question of the form do you live in Netherlands. If you answer "No" then it's sorry we can't help you...
Same for the German one. Rule 1 you must live in Germany... https://www.evz.de/en/questions-and-complaints.html
The same for all other ECC country websites. So when you live outside the EU the ECC will not help you. You can only make a complaint via the website with the ECC of the country where you live. If you live in the US no luck, the ECC will not help you with a complaint.
Even in the link you supplied in the TS it states "You must contact ECC Net in the country where you live." If you live in the US there is no ECC so no luck to file a complaint with the ECC. It's only useful for people that live in the EU to file a complaint with the ECC of their country.
They have an office in DC…