UK Orders seem to be back on track!!!!
Gary Murphy
Member
Today I have been giving a delivery date of the 20th. If it all goes to plan, exactly 2 weeks from ordering to delivery. Will keep updating this page until its in my hands lol
Comments
Will be keeping a close eye on your package progress. I tell you one thing for sure, I aint paying any VAT/handling fee again until the delivery guy/gal is standing at my door with my parcel lol.
How long was your order on "label created" for?
Vous avez de la chance. Pour moi en Suisse ca fait plus d'un mois que j'ai commandé et je n'ai aucunes informations
New* UK Orders seem to be back on track
ftfy :)
j'ai commandé le 30 aout et aucune info. Du coup j'ai demandé un remboursement et j'ai fait une nouvelle commande hier vu qu'elles semblent partir plus rapidement.
I've had the same this morning as its been moved to:
Arrived at Facility
Herne-Boernig, Germany
Which I believe is the international export point. Ordered on 3rd October for context and to aid others and was stuck on label created for 8 days.
Lets hope it moves today.
I hope these are now starting to move, I placed my order to the UK on 05th October. status shows "completely shipped" in the Fanatec website but not had any tracking information or anything since this. i know there was delays but they said up to 5 working days.
Have been getting a bit concerned
Ordered mine on the 7th to the UK and got my tracking number on Monday. I think it's just random now who's orders go out.
Good luck, my QR2 bundle to the UK from 26th September was delivered to Hamburg on the 12th and hasn't moved. I emailed UPS Germany yesterday to try and find out what's going on and the address they provided where the packages went is for Group7 AG, Fanatecs new logistics partner. I've now had to email them to try and find out what's going on...nightmare.
And still no response from Fanatec cust support of course...
Less than 24 hours
Have you tried to track with you're ref number (order number). That's how I found mine first
Yes thats the last place before they bring it to the uk. Ours should be together 😃 . Keep me posted bud
I don't blame you
I don't blame you
Sorry, my phone went crazy and I can't delete it
I'm only so hopfull because I've seen a number of uk orders have been successfully delivered in the last 7 days
Contacted ups cause I'm a impulsive nightmare, regarding if they have all the correct info for export. They replied saying a new procedures have been put in place over the last week to make sure those mistakes aren't made again. And that as far as they can tell, my order is making good progress
If you have any issues trying to track with ya order number, pm me
Sorry for some of the errors with message quotes guys, I can't delete them. Will keep posting updates
This is what's getting people angry. You have those waiting for months and weeks with no movement other than "label created" and then you have orders going out in normal time. They're only consistent at being inconsistent.
I know. No excuse for it
My order is on the way to the uk now !. I guess the next step will be paying the tax. So it's taken 48 hours from lable created and leaving the warehouse via ups, then out of Germany to the uk. Will continue the updates
Update !!!!! Just payed my taxes and its cleared for delivery. I will update again once delivered. Looks like this thread title may just be right 😃
When you had label created was it through Group7 AG?
Tried to post a screen shot but it's waiting to be approved. It just says lable created, ups has not received the package yet. But ups definitely has my order and not group 7
So your UPS tracking is still just showing label created and nothing else?
Just done the same, says the parcel is in the UK at Stanford Le Hope, estimated delivery is still showing as tomorrow, but holding a slight hope that it could be today....
Dont worry I'm here to dash your hope !!!!. I payed my taxes and was still getting prompted to make the payment. Just called ups about it and resolved it. I asked is it likely to be delivered today and was told quite unlikely . That's not a flat out no though so 🤷. So ****ing excited. Literally no hurdles left now. At worst we have to wait one more day. Let me when know when it arrives. If you are close to London, you very well might get it today. I'm in Liverpool so I doubt it
No. I meant under the lable created part of my tracking it says ups is waiting to collect the parcels, no mention of group 7. My bundle is already in the uk on its way up to me. Cleared customs and I've paid my tax. Will be in my hands either today or tomorrow at the latest just spoke to ups on the phone regarding my tax and they said it will be out for delivery either later today or tomorrow which is my stated delivery date