iracing voucher no key
Daniel Geatara
Member
in iRacing
Hello,
I bought a voucher for iracing but however under my games section, there is no key. Any insights? sent an email to fanatec, but they still haven't replied.
Comments
It’s gonna be available for you in “my games” when your order has been shipped.
no it's not, i already have received my oder.
Dear Daniel, we’d like to apologise that you’ve experienced issues with your voucher, and that you haven’t yet received a response from our technical support team. If you haven’t already done so, please reach out to our Support Team by logging into your account and clicking on the support button next to your products. Go to "My Account" > "My Products", where you can select the product(s) in question and open a ticket by clicking the "Support" button (if the support ticket is greyed out, make sure to add the product's serial number by clicking on "Add serial number/invoice”). Then write us back with your case number so we can keep assisting you. Best, your Fanatec team!
Hey Marky, thank you for chiming in. I just opened the ticket with number 2008027924. Thank you for everything.
Dear Daniel, we've escalated your case number to our team, please wait for them to reach back to you soon. Thank you for contacting us, let us know if everything worked out. Hope this helps! Best, your Fanatec team.
Hi, I also have the same issue where the "Game Key" is blank. I just contacted the support.
Hope it will be fixed soon.