CSL Elite v2 Pedals BROKE

When I purchased my pedal set two years ago. I could never get the loadcell to work properly, I'm not sure if it was the download I chose or what I could have done. Nonetheless, I let my sim sit for about a year: I went to redownload software and all, and when I got into IRacing my Brake Pedal was working in the opposite function, and my throttle was sticking wide open. I am wondering if it was a broken control box the whole time. And if so, how do I get a replacement? Thank you for any recommendations.

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