Housekeeping Update 6
Belma Nadarevic
Member, Administrator
Dear Community,
The most exciting time of the year is here, and we know many of you are eyeing Fanatec for your first leap into sim racing or your next big upgrade. We wanted to take a moment to share some updates and let you know why Fanatec remains your best choice for all things sim racing.
We've Got You Covered – Always.
Rest assured, your orders and warranties have always been, and will always be, fully protected. Since becoming part of the CORSAIR family in September, we've worked tirelessly to ensure customer satisfaction is at the forefront of everything we do.
Building a Stronger Fanatec for You.
We've been hard at work integrating Fanatec and CORSAIR systems, and the results are showing. You can expect greater efficiency across all departments and faster response times. Thanks to CORSAIR's resources, we’re also ensuring a reliable product supply throughout 2025 and beyond.
One of the key improvements this year has been the switch to Zendesk, a powerful customer service platform that's helping us respond to your support tickets faster. Plus, we're investing in more ways to connect with you directly on social media and forums.
Our AI Knowledge Base and updated FAQ articles are also helping to get you the answers you need in record time, freeing up our team to focus on resolving more complex issues.
We're Ready for Black Friday – Are You?
We've already kicked off our Black Friday deals in Japan and Australia, with Europe and the US following very soon. This year, we've taken extra care to prepare all our systems, logistics hubs, and carriers to give you a smooth, stress-free shopping experience.
As highlighted previously, we know last year had its challenges, but we've learned from that and worked diligently to ensure everything runs like clockwork this time around.
Thank you for being a vital part of our journey. We're so excited to celebrate this Black Friday season with you and can't wait to see you on the track.
Have an amazing week, happy shopping and happy (sim) racing!
Belma
Comments
I hope for yall you aint lying bout the delivery thing
@Corsair,
My experience so far with support has been the response time has been improved slightly, however Support for the customer is still absolutely abissmal. The worst outcome I've had from any company.
The very short version..
I bought QR2 to fix disconnects caused by QR1 Lite because I could not get a response from support, it was when Fanatec looked like it might be closing down..
When support eventually contacted me I requested some kind of compensation for being left feeling I had no option but to purchase further product because Support would not respond..
The last thing I suggested was a warranty extension, which essentially costs Fanatec nothing, unless it breaks again?.
I have now been told if I don't want it repaired there is nothing they can do.
It no longer needs repair as I Paid to fix it!
I still will NOT recommend anyone to buy Fanatec products.
The most frustrating customer experience I have ever had.
Because we all want to hear about your winging bla bla bla
"We've Got You Covered – Always.
Rest assured, your orders and warranties have always been, and will always be, fully protected. Since becoming part of the CORSAIR family in September, we've worked tirelessly to ensure customer satisfaction is at the forefront of everything we do."
This would be a phenomenal promise if it was kept. I was thoroughly impressed with the state of how much Fanatec has improved their delivery speed-time, only to find out that they sent me the wrong items (~$400 less in value than what I had purchased)! I'd rather wait a week for the right things then have to deal with getting ignored by Customer Support and navigating German dialogues when trying to submit a support ticket on the US based site.
TLDR: Don't project efficient services to your consumers if you haven't guaranteed quality services yet
I have to say, yall really improved! I ordered a bundle, it arrived 3 days later and support replied to my small question 4 hours later!
keep it up
Dear Marek,
we'd like to sincerely apologise that you've been sent the wrong items with your order. This of course should not have happened and we understand how frustrating this is. Could you please tell us your ticket number with Customer Care? We'll then gladly forward your concern with our team.
Since a few days I have a very reasonable problem with my account that prevents me from odering anything in your shop. I was told that this is a year old bug and that's it! I sent a message to yout support but again: nobody cares!
Nothing changed, it is still a catasprophe! And you are losing the last of your faithful customers when you handle them like this. The FANATEC guys that in the forums don't care.
It's really a shame and such blogposts like this are a farce!