New DD+ Not working properly! (Help)

Albert LollAlbert Loll Member
in Wheel Bases (and Racing Wheels)

Hello Team Fanatec,

I ordered a DD+ from you, the base arrived with faulty software.

All drivers are up to date. the steering reacts with a delay, and when I go into the sluice, e.g. Gt7 or F1, the whole game hangs. With my dd Pro everything works as it should!

After I wanted to update my F1 2.5X steering wheel on the new base, that no longer works, the firmware is set to 0. Please urgently help, the base and the steering wheel have to be returned and repaired or replaced by you.

I couldn't drive for a minute, which is unacceptable for such an expensive product. I ask for quick help!

My ticket number is (2007770403)!


Lg Bert

Comments

  • James .James . Member, Administrator

    Dear Albert,

    We’re sorry to read that you’re having difficulties with your new CS DD+. This is not how it should be and we understand your frustration. Please note that we’re committed to improving our customer service. Fanatec is getting integrated into the global support and logistics operation by Corsair, to give you better service and more transparency.

    Further we can tell you that we’ve forwarded your concern (2007770403) with our support team and they’ll get back to you soon.

    Your Fanatec Team 

  • Albert LollAlbert Loll Member

    Dear Fanatec team,

    Thank you for your quick response and forwarding my concern to the support team. I'm glad to hear that you're trying to find a solution and I hope the problem gets resolved soon.

    If you need any further information or steps from me, please let me know. I look forward to your feedback and thank you in advance for your support.


    MFG Albert Loll

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