Positive feedback
Frank Lemmen
Member
in Off Topic
Yes, I know there is a lot of negative posts here, but I also want to share that I'm very satisfied with the repair process I experienced. (after the corsair takeover)
My base (Clubsport DD) had a severe coilwhine, I created a support ticket, got response next day, that I will get repair ticket and shipment label.
Received that 2 days later, brought the package to UPS and 7 days later I received a perfectly working wheelbase back. Living in the Netherlands, and shipment did to the Germany and back.
I cannot complain, just wanted to share also some positive news here.
Comments
That's good to hear things are improving! I also received a response from their support team within a couple days of my request, and the follow up emails were 1 day behind that.
I can admit it to that I have a good experience with the fanatec support! Had also a base with coil whine and it doesn’t wanna work anymore it was fixed within 2 weeks and it was just with the Corsair overtake.
Thank you for sharing your positive experience with the repair process! It’s great to hear that your ClubSport DD was promptly repaired and returned to you in perfect working condition. Your feedback highlights the importance of a smooth and efficient support process, and we’re thrilled that you had a good experience with the response time, shipping, and repair.
If you ever need assistance or have questions in the future, feel free to reach out. Enjoy your racing setup and happy driving! Best, your Fanatec team.