Fanatec support do not respond to question
Lars Rystedt
Member
in Off Topic
Hi,
I created a ticket sptember 19th regarding my out of warranty Formula V2 wheel having issues up- and downshifting. Since I didn't get a response, none at all apart from the automated mail, I opened up the wheel and found one unused connector loose. This is ofc not optimal if I want to upgrade to advanced paddles so I updated my ticket asking for a price for a new replacement circuit board.
As I am still waiting for a response, any response, I wonder if I should instead create a ticket at Corsair's website? My contacts before with Fanatec support have, if not immidiate, atleast been adequate.
Comments
No signs of the way they operate changing any time soon. The Corsair takeover wont change anything any time soon. The delays and long reply times to anything related to support hasn't changed. Still as slow as ever. In my chase getting refunds as been a long drawn out process that's still on going after months. A simply awful company to deal with.
That's sad in so many ways :(
Dear Lars,
thank you for your feedback on your out-of-warranty enquiry. We’d like to apologise that your recent contact with our Customer Care Team hasn’t been a positive one and that you’re still waiting for a resolution. Please note that we’ve already escalated your concern (Ticket #2007756294) with our team and they’ll get back to you within two business days.
Best, your Fanatec Team
And Lars they create a second ticket. The first they ignore and why wouldn't they ignore the second also? They really are a bunch of clowns unprofessional and un - business like. I have first hand knowledge of what you are experiencing dealing with this company. Time and time again on the Fanatec Facebook site are examples of this happening.
I just updated the old ticket with new information and a question. I see James have made an update to the thread and by DM so I still
have hopes. atleast for some kind of answer. I am that kind of guy, always hoping for the best. So lets see where this go. :)
Dear Lars, we appreciate your support. Due to the backlog of support tickets, the responses have been slow. Please note that we’re committed to improving our customer service. Fanatec will be integrated into the global support and logistics operation by Corsair, to give you better service and more transparency. Thank you for your patience. Best, your Fanatec Team