fanatec support no reply
I purchased a set of CSL DD bound and Bentley GT3 steering wheel on October 25th. Shortly after the order was marked as “transferred to warehouse,” I discovered that I could no longer log into my account on the Fanatec website. The message displayed was, "Your customer account has been deactivated. Please contact us personally." However, I did not receive any email notification regarding this.
Afterward, I searched online and found a post from 2020 in reddit suggesting that Fanatec might cancel orders in cases like this. Despite this, I continued to receive emails from Fanatec, including notifications for shipment and delivery initiation. I also have not received any cancellation notice for the order. However, when the package was about to be delivered, FedEx informed me that the sender had requested to stop the delivery. I still have not received any notification from Fanatec about this.
Once I realized I could not log into my account, I immediately attempted to contact Fanatec through their contact form, but I have not received any response so far. This was my first experience purchasing sim racing equipment, and it has been incredibly disappointing.
My order number is 2032165, and the email associated with the account is 2276674986@qq.com.
Comments
Another case of no reply from support https://forum.fanatec.com/discussion/31887/fanatec-support-do-not-respond-to-question#latest
Hey sorry to hear about the issues you are having with your order. I have your ticket number and it's currently been escalated to our highest tier of support while they investigate the issue for you. There might be some radio silence but once there is an update you will be notified asap!
Hi, Mars. Thanks for telling me this. I want to know which email the notification will be sent to, because my order was created on 2276674986@qq.com. I created a ticket through that email, but there has been no response. Also, because that account was deactivated and I couldn't log in to the forum, I created this account to ask questions on the forum. I also created a ticket with this account, but there was no response either.
A reply will be sent to the email you sent it from. If you have created another account, please make sure to inform this in the new support ticket. Also, please share your support ticket number here, and we'll escalate this internally. Best, your Fanatec Team
The ticket number is 2007735391 and the account is 2276674986@qq.com
I sent my information on November 20th but still no new response. I just re-sent my information and I want to know if there is anything I can do.