Fanatec tech support no response

Hi

I ordered from fanatec two weeks ago, a complete bundle and some more. they arrived in two days, after 5 minutes of gaming, the base (csl dd 8nm) disconnected and became really really hot. When i connect and turn on after maximum two minutes it disconnect atumotacally.

I opened a ticket for support two weeks ago but no one response me.

Someone had the same problem both of the base and the weak tech support?

thanks

Comments

  • I got a first response after 7 days....

    I am now waiting to be contacted again.

    I'm sorry to say that customer service is a delusion.

  • I send them a ticket for 8 days ago but I still didnt receive any reply :(

  • Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number........ NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024.

    CS DD+ wheel base clicks and clonks when turning without wheel attached and even when powered off, so it is hardware issue. On a seperate note My shifter has terrible trouble with electromagnetic interference and mis shifts. I can confirm that the problem is 100% static build up as I have tried all suggested trouble shooting known. I have not included the shifter in my RMA request but I hope I can amend that if support ever get back to me and then maybe, just maybe I will get some LUCK in the hardware lottery like I believe so many have. I paid good money for this stuff and all in one purchase and I have actually spent good money on trouble shooting this shifter and I just want what I paid for. All my Fanatec gear firmware is current and up to date. Someone at Fanatec Please help make this good. I realy like this stuff when it works well and it feels like solid stuff and I know that only those like myself having these issues need to post like this and that we are just a small number compared to the number of customers with satisfaction. So Im gonna be hopefull that I will be one of them soon.

  • Ciao Luigi, misa che siamo compaesani. se posso chiederti, perquale motivo hai contattato il supporto?

    quello che mi sento di dire che da un'azienda grossa e importante come Fanatec, con i soldi che i clienti spendono, non è proprio possibile ricevere un assistenza cosi scarsa.

    Come ho detto nel post, ho ordinato tutto nuovo spendendo tanti soldi e a distanza di due settimane non sono ancora riuscito a giocare per più di 3 minuti di fila. Incredibile come un azienda cosi riesca a spedire direttamente dalla casa madre prodotti difettosi a molte persone e neanche degnarsi di avere un contatto di supporto rapido e efficiente.

    Dopo avermelo spedito rotto ancora non so che fare poiche non mi rispondono.

  • Ohh, I am so sorry that you also had problems with this company. I bought here because I thought it was one of the best companies also in terms of availability and support, but I was wrong. Surely the working peripherals are of excellent quality, but it is not possible, ordering them new from the company, to encounter so many problems from different customers. I hope that now that Corsair has taken control of the situation, things will proceed for the best and that at least we can re-establish a dedicated call center so that we can contact them more quickly.

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