In my experience it can take up to a month for the first response.. hopefully with Corsair it's getting quicker, but don't panic if it's only been a week
Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number........ NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024.
CS DD+ wheel base clicks and clonks when turning without wheel attached and even when powered off, so it is hardware issue. On a seperate note My shifter has terrible trouble with electromagnetic interference and mis shifts. I can confirm that the problem is 100% static build up as I have tried all suggested trouble shooting known. I have not included the shifter in my RMA request but I hope I can amend that if support ever get back to me and then maybe, just maybe I will get some LUCK in the hardware lottery like I believe so many have. I paid good money for this stuff and all in one purchase and I have actually spent good money on trouble shooting this shifter and I just want what I paid for. All my Fanatec gear firmware is current and up to date. Someone at Fanatec Please help make this good. I realy like this stuff when it works well and it feels like solid stuff and I know that only those like myself having these issues need to post like this and that we are just a small number compared to the number of customers with satisfaction. So Im gonna be hopefull that I will be one of them soon.
We’d like to apologise that there’s a defect on your ClubSport Pedals V3 and that you’re still waiting for a response from Customer Care. We also understand your frustration regarding the product that you now can not use. Please note that we’ve just escalated your concern (Ticket #2007727529) with our tech support team and they’ll get back to you within two business days.
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Oh no. O hope they answer soon. I opened support tivket again also.
In my experience it can take up to a month for the first response.. hopefully with Corsair it's getting quicker, but don't panic if it's only been a week
I have the same issue. A month?! That's absurd.
yesterday I received a response asking me to open the cell compartment and check.
when I did it I realized that the support was practically broken.
I sent some photos and am waiting to understand how to proceed.
the pedal board is under warranty purchased 10 months a go.
I also open a ticket for my account but I still didnt receive any reply and it has been 7 days.
:(
Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number........ NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024.
CS DD+ wheel base clicks and clonks when turning without wheel attached and even when powered off, so it is hardware issue. On a seperate note My shifter has terrible trouble with electromagnetic interference and mis shifts. I can confirm that the problem is 100% static build up as I have tried all suggested trouble shooting known. I have not included the shifter in my RMA request but I hope I can amend that if support ever get back to me and then maybe, just maybe I will get some LUCK in the hardware lottery like I believe so many have. I paid good money for this stuff and all in one purchase and I have actually spent good money on trouble shooting this shifter and I just want what I paid for. All my Fanatec gear firmware is current and up to date. Someone at Fanatec Please help make this good. I realy like this stuff when it works well and it feels like solid stuff and I know that only those like myself having these issues need to post like this and that we are just a small number compared to the number of customers with satisfaction. So Im gonna be hopefull that I will be one of them soon.
however, a leading company in the sector cannot have such a poor level of assistance service.
months to resolve a problem with a product under warranty.
Dear Luigi,
We’d like to apologise that there’s a defect on your ClubSport Pedals V3 and that you’re still waiting for a response from Customer Care. We also understand your frustration regarding the product that you now can not use. Please note that we’ve just escalated your concern (Ticket #2007727529) with our tech support team and they’ll get back to you within two business days.
Best, your Fanatec Team
A thousand thanks. However, just knowing that the request is in progress is important.
We are glad to know! We hope you get to enjoy your Fanatec product soon! Best, your Fanatec Team.
Good morning, another ten days have passed at the time of writing, I wanted to know if there were any updates .
And month and a half has passed since I reported the problem.
I finally received the new load cell!!!