In my experience it can take up to a month for the first response.. hopefully with Corsair it's getting quicker, but don't panic if it's only been a week
Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number........ NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024.
CS DD+ wheel base clicks and clonks when turning without wheel attached and even when powered off, so it is hardware issue. On a seperate note My shifter has terrible trouble with electromagnetic interference and mis shifts. I can confirm that the problem is 100% static build up as I have tried all suggested trouble shooting known. I have not included the shifter in my RMA request but I hope I can amend that if support ever get back to me and then maybe, just maybe I will get some LUCK in the hardware lottery like I believe so many have. I paid good money for this stuff and all in one purchase and I have actually spent good money on trouble shooting this shifter and I just want what I paid for. All my Fanatec gear firmware is current and up to date. Someone at Fanatec Please help make this good. I realy like this stuff when it works well and it feels like solid stuff and I know that only those like myself having these issues need to post like this and that we are just a small number compared to the number of customers with satisfaction. So Im gonna be hopefull that I will be one of them soon.
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Oh no. O hope they answer soon. I opened support tivket again also.
In my experience it can take up to a month for the first response.. hopefully with Corsair it's getting quicker, but don't panic if it's only been a week
I have the same issue. A month?! That's absurd.
yesterday I received a response asking me to open the cell compartment and check.
when I did it I realized that the support was practically broken.
I sent some photos and am waiting to understand how to proceed.
the pedal board is under warranty purchased 10 months a go.
I also open a ticket for my account but I still didnt receive any reply and it has been 7 days.
:(
Yeahhh, So I raised a support ticket a month ago today and got the email notifying me to expect an agent to get back to me within 7 days with shipping details/instructions and ticket number........ NOTHING YET?! 10th of Oct submitted and it is now the 11th of November 2024.
CS DD+ wheel base clicks and clonks when turning without wheel attached and even when powered off, so it is hardware issue. On a seperate note My shifter has terrible trouble with electromagnetic interference and mis shifts. I can confirm that the problem is 100% static build up as I have tried all suggested trouble shooting known. I have not included the shifter in my RMA request but I hope I can amend that if support ever get back to me and then maybe, just maybe I will get some LUCK in the hardware lottery like I believe so many have. I paid good money for this stuff and all in one purchase and I have actually spent good money on trouble shooting this shifter and I just want what I paid for. All my Fanatec gear firmware is current and up to date. Someone at Fanatec Please help make this good. I realy like this stuff when it works well and it feels like solid stuff and I know that only those like myself having these issues need to post like this and that we are just a small number compared to the number of customers with satisfaction. So Im gonna be hopefull that I will be one of them soon.