Clubsport DD bases QC is very bad. Support non-existent. Dont buy them, dont repeat my mistake.

I highly advise everyone to stay away from purchasing clubsport dd/dd+ plus base.

Recently I purchased Clubsport DD base. On a 2nd day of use I noticed clunking sound that comes from inside the base. I happens when I turn a wheel in one specific point of rotation. My best guess the shaft bearing has an issue.

Created a RMA case, sent the base. While they had it I tried to reach out and ask what was wrong, got no response.

Later my base was just sent back with no email or anything about the status of repair or a message or anything.

Received the base and it seems they didnt touch it. The issue is still present. They just sent the base back as it was.

Opened new RMA case, trying to reach them again and silence.

Im not the only one who had such issue, I found at least 3 other posts here and on reddit with the same issue.

Fanatec doesn't care to fix it. I know the company goes through change of ownership phase but as far as I know no employee was fired so they should all still work and respond.

As someone who is balls deep in fanatec ecosystem it's very frustrating to get such service from a company to which I paid thousands of dollars and I dont wish anyone to be in the same position.

Vid that demonstrates the issue attached.


Comments

Sign In or Register to comment.