Do not take money before to send items to customers

YAMINE TAIEBYAMINE TAIEB Member
in Marketplace

Fanatec should not collect the money until the product has been sent. This will fix lot of issues, this would make customers happier, it would not be necessary to refund when order is cancelled.

Fanatec has too many items sold out, too often, and this situation is there for years now.

Sample from today:

  • QR2 Wheel-Side Triple Pack - Open for Pre-Orders - Availability date: Apr 30, 2024

It's March 1st, so if I order this item today, I'll have to wait for 2 months to potentially get this item in my house, but you will have taken the money well before. Does it make sense? Is it honest enough with your customers?

Thanks

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