What is wrong with FANATEC shipping? Also Where is a package?

Hi, I purchased some of your equipment and is still have not received any updates, at least from 4 days ago and I contacted you guys and nothing has been responded to except from an ai email response to tell me to wait but that was it. I paid $56 for overnight and all my items are in stock. Where is it? Also I know some people have to still receive their items so please work harder and get these orders out.

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