Fanatec Contact Form - In Japanese?
For some reason when I try to go to the "Questions about my order" contact form, it's in Japanese. I've submitted questions two or three times through this and haven't gotten a response.
Now I know that Fanatec doesn't have a great track record when it comes to responding to customers, but I'm wondering if the requests are getting routed to some other non-English/non-German speaking customer service people, making it even less likely to get an actual response (if that's even possible).
The link I'm using is: https://fanatec.com/us-en/i-have-a-question-about-my-order
The url looks like it's intended for US/English (note the 'us-en' path). Does everyone else see japanese when they go here? I've tried clearing cookies/using incognito mode, but always get the same result.
Comments
The Aus contact does it occasionally too, I've also had it go to the German form. I think (with no proof) that all the contacts are routed through Fanatec HQ. Regardless of which form I always received the automated message in English rather than another language. Personally the only way I ever made contact was through Facebook messenger but it's luck of the draw for all methods.
注文について質問があります。 Please note that we are currently receiving more inquiries than usual, so it may take up to 3 business days for us to respond. We apologize for the inconvenience.
*3 business months to respond