Contact Form broken
I ordered v3 pedals and a shifter during the BF sale, I have had zero emails from Fanatec in regards to the delays. Whenever I try to contact support I get an error. Is anyone else having this issue, is there any other way to contact them??
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They just don't respond to anyone's messages, almost everyone who ordered on Black Friday is currently being ignored. Fanatec has truly HORRENDOUS customer service. I have tried messaging them through the contact form many times, as well as email them directly, I have yet to receive any response either.
I got one reply just following BF sale and nothing since! We didnt resolve the issue and 6 emails later still no repsons. Endor (owner) must be going under or I dont know whats going on.
I called the phone number in Germany and the recording said "due to overwhelming demand they've suspended accepting calls"...wth?
I was at a customer service seminar in the early '90s and the guy had said if a restaurant leaves comment cards with no pencils, they aren't interested in what you have to say. Fanatec isn't leaving any pencils....
Fanatec must be the only tech company who struggle to create a simple web form! They claimed last year that they would have a new CRM implemented by year end. Of course, that didn't happen...
The lack of communication by Fanatec in this situation is INEXCUSABLE.
How hard is it to send their customers a mass email with an apology and update to the status of shipments? Even a "we are working on it, but we are sorry for the delay" would be something more then they have provided.