Cancelation of Order. Unfortunate but not regrettable.
I placed my order for the new Clubsport DD+ on the 17th of November. I also ordered the Formula rim v2.5x, xbox hub with a 270mm round rim with two QR2 hubs for both rims.
There was a price drop for the Formula rim and the Xbox hub a week later for Black Friday. I sent two messages to customer service on the 23rd or 24th of November inquiring about a price match on both items. There has been no response to my inquiry and very poor communication from Fanatec regarding the delays on the new Clubsport DD+.
This would have been my third wheelbase from Fanatec. My first being the CSR Elite on 2012 and the Clubsport v2.5 in 2017. I was in the market for a new base due to the failing QR1 on my Clubsport v2.5. I was planning on getting a Simucube 2 pro until i saw the DD+ review on Boosted Media. Seeing as I am already in the Fanatec ecosystem with the clubsport shifter and pedals, I chose to go with them again since it would save me money not having to purchace a new pedal set or shifter. I was also able to purchace the DD+ and two rims with the new QR2 hubs for the cost of the Simucube 2 pro with one rim.
I have now decided to cancel my order with Fanatec due to horrible customer service. I will purchace the shifter adapter for use on my pc, but will no longer support Fanatec in the future without some serious changes to customer service and theit self-inflicted damage to their brand over the last couple of years.
I write this post in the hopes that other consumers will consider other brands who will stand by their customers when spending considerable amounts of your hard earned money. I also sincerely hope Fanatec sees this post and others like it and take the necessary steps to correct the damage done to their brand.
Thank you.
Comments
they will see this, don't worry.
unfortunately yes, but that's how it has to be.
they lose the army of regular users.
this will cost them even more