Well guys I did my part, cancelled my dd1 bundle order, put a credit card dispute in, and put an order in for a simagic alpha bundle. Never dealing with this company again in my life. take your 25% voucher and shove it.
At least having bought it from a UK distributor I will be able to resolve any issues in a timely manner and not have to wait months for a response. Lol
Here is the answer I got on Instagram. They say the 25% voucher will be sent this week, which means maximum tomorrow. Probably another lie, but let’s see 🤔
This will not help, but for those waiting for a 25% voucher for the 2.5x overselling, I finally received an email a 'non-response' from Fanatec just buying time. I will post it below. Again I am prefacing that i have not gotten the code yet, and this email did not provide any actual information, I just feel that i should post it because it is the only communication I have recieved from fanatec regarding the voucher directly, even if its just buying them time.
RE: CRM:000016700036580
Fanatec Webshop .
Wed, Jan 3, 7:58 AM (1 day ago)
Dear *****,
Thank you for your email.
Please accept our sincere apology for the delay in getting back to you.
I have checked with my supervisor on this and I will get back to you as soon as the needed information is available.
If you need further help, please feel free to contact us at any time.
Thank you and please take care!
Best regards / Freundliche Grüße
Everlie
(Fanatec Sales Order Management Team)
***If you reply to this email please choose the reply-function of your email program***
***Falls Sie auf diese Email antworten, benutzen Sie bitte die Antwortfunktion Ihres Email-Programms***
Sitz der Gesellschaft Landshut - Handelsregister Landshut HRB 5487
Management Board: Thomas Jackermeier (CEO), Matthias Kosch (CFO), Daniel Meyberg (COO), Belma Nadarevic (CMO)
------------------- Original Message -------------------
From:
Received: 28.12.2023 06:44
To: Fanatec Webshop
Customer no: *******
Comment: I wish to know what is the status of the 25% Voucher that was promised on Dec 15th, said by James will arrive by christmas 2023. It has been two weeks. Send the 25% voucher code immediately for the order that was oversold 183**
(Order Issues / Change Order FRM307521 CRM:000000700471205)
Fanatec Team, the update is appreciated, however, my order does not show up on my orders within my profile, and my credit card has been charged. At this point I don't even know if I have product coming to me that may or may not be delayed. This has been terribly frustrating without any channel to work with to even confirm what is happening with my order or my money. Can somebody PLEASE reach out to me to provide an update on my order specifically. Ticket opened on November 25th, and here we are on January 3rd and NOBODY has been in contact with me. Can somebody please help
Well guys there is actually hope of getting your items , I had ordered Nov 25, had no movement at all , I got a notification on my FedEx app that I had multiple packages sent from the same location in LA I had gone to two weeks back , well I had all items arrive today (I am like 2 hours north of shipping location) but my fanatecUSA website still says no items were shipped and the SN# portion still hasn't updated but I have everything I ordered
Someone can please explain my how can they put the QR1 sold out, without replacing the QR1 in any steeering wheel that was supposed to be delivered with a QR1?? As an example, If I want to order a formula V2.5, previously it was at 339.95€ and delivered with a 100€ QR1, and Now I have to pay 339.95€ + 99.95€for the QR2 ?? how the hell is that possible ?
I've Order a formula 2.5x at Black Friday, I've accept to canceled my order on the form they sent us, and now thev put the QR1 sold out, on top of that, i haven't receive the 25% code yet ! It's really unacceptable.
Ok, basically, Fanatec says that on the ClubSport wheels and above, they offer for free the QR1 metal, but it was not completely true, as it was in fact only included in the global price --> QRs used to not be swapable (BMW GT2 v1 for example, or even universal hub v1), so it was not "offered" but rather included ; and the drop in price of wheels show that also (the v2.5 you're talking about used to be 389.95 when QR1 was the main solution at 100€, now that it decreased to 50€, the clubsports and podium wheels also dropped by 50€).
At one point, you will have the option to buy the QR2 without supporting the extra cost of the QR1 ; I honestly don't understand myself why we still have to pay for QR1s even if we swap them for QR2s. This time should come when the stock situation of QR1 and 2 will be stabilized, I hope.
But for the time being, your best bet is to do just like me : you buy your wheels with QR1s (if the restock is not too late, it was still in stock during my Black Friday order), you sell them on the used marker for the normal value (around 50€), and you buy a pack of 3 QR2s (270€ instead of 300€) to equip as many of your wheels as possible.
This is dumb to do, and only caused by Fanatec's politics, but at the end of the day it is the only way to sweeten the deal.
QR2 FanaSCAM calls a transition period that will last 1-2 years. that means in translation; sheep, we will take your money, because we like to take money and you are sheep who like to give it to us.
Comments
Can’t be any worse lol
Good point 😉
Well guys I did my part, cancelled my dd1 bundle order, put a credit card dispute in, and put an order in for a simagic alpha bundle. Never dealing with this company again in my life. take your 25% voucher and shove it.
I’ll take it if you don’t want it.
You can't, it will be tied to his account.
Somewhen in the decade when they will send the vouchers.
Tu n’auras aucun retour.
💪🏼💪🏼💪🏼
i quess fanatec is waste they investments to wrong place, other-way something like this never would happen
had to say that simagic alpha is not a bad choice by looking the specks and also the price
i personally buy DD2 from black Friday because price was really good for 25nm
Was joking.
I got a big enough discount with my Black Friday orders anyway.
At least having bought it from a UK distributor I will be able to resolve any issues in a timely manner and not have to wait months for a response. Lol
I’m sure Fanatec has a UK repair centre.
Hi, does anyone have any information on the 25% voucher promised for canceling the order on Black Friday? Thank you
Here is the answer I got on Instagram. They say the 25% voucher will be sent this week, which means maximum tomorrow. Probably another lie, but let’s see 🤔
Didi you say in an other insta comment that you want the voucher ?
This will not help, but for those waiting for a 25% voucher for the 2.5x overselling, I finally received an email a 'non-response' from Fanatec just buying time. I will post it below. Again I am prefacing that i have not gotten the code yet, and this email did not provide any actual information, I just feel that i should post it because it is the only communication I have recieved from fanatec regarding the voucher directly, even if its just buying them time.
RE: CRM:000016700036580
Fanatec Webshop .
Wed, Jan 3, 7:58 AM (1 day ago)
Dear *****,
Thank you for your email.
Please accept our sincere apology for the delay in getting back to you.
I have checked with my supervisor on this and I will get back to you as soon as the needed information is available.
If you need further help, please feel free to contact us at any time.
Thank you and please take care!
Best regards / Freundliche Grüße
Everlie
(Fanatec Sales Order Management Team)
***If you reply to this email please choose the reply-function of your email program***
***Falls Sie auf diese Email antworten, benutzen Sie bitte die Antwortfunktion Ihres Email-Programms***
Endor AG
E.ON-Allee 3, D - 84036 Landshut
Phone +49 (871) 9221-122 | Fax +49 (871) 9221-221
E-Mail: webshop@fanatec.com
Web: www.endor.ag www.fanatec.com
Sitz der Gesellschaft Landshut - Handelsregister Landshut HRB 5487
Management Board: Thomas Jackermeier (CEO), Matthias Kosch (CFO), Daniel Meyberg (COO), Belma Nadarevic (CMO)
------------------- Original Message -------------------
From:
Received: 28.12.2023 06:44
To: Fanatec Webshop
Customer no: *******
Comment: I wish to know what is the status of the 25% Voucher that was promised on Dec 15th, said by James will arrive by christmas 2023. It has been two weeks. Send the 25% voucher code immediately for the order that was oversold 183**
Oh man i really hope..
We will see I guess.
Let's hope so! But let's hope there is something purchasable.. A lot of things I'm interested in are sold out!
Well I’m interested in the McLaren bundle, written « ready to send » but I don’t know why I feel like this is BS. will see ..
I did not. I ask for news about my order and they talk about voucher. I've never had any answer at any questions I asked. always answers on the side
(Order Issues / Change Order FRM307521 CRM:000000700471205)
Fanatec Team, the update is appreciated, however, my order does not show up on my orders within my profile, and my credit card has been charged. At this point I don't even know if I have product coming to me that may or may not be delayed. This has been terribly frustrating without any channel to work with to even confirm what is happening with my order or my money. Can somebody PLEASE reach out to me to provide an update on my order specifically. Ticket opened on November 25th, and here we are on January 3rd and NOBODY has been in contact with me. Can somebody please help
Well guys there is actually hope of getting your items , I had ordered Nov 25, had no movement at all , I got a notification on my FedEx app that I had multiple packages sent from the same location in LA I had gone to two weeks back , well I had all items arrive today (I am like 2 hours north of shipping location) but my fanatecUSA website still says no items were shipped and the SN# portion still hasn't updated but I have everything I ordered
When did you get the FEDEX notification and how long did it take to arrive at your place?
If its not showing up at orders, there was an error (yes, their "webshop" is that crap) and you need to contact the support for a refund.
Hi all,
Someone can please explain my how can they put the QR1 sold out, without replacing the QR1 in any steeering wheel that was supposed to be delivered with a QR1?? As an example, If I want to order a formula V2.5, previously it was at 339.95€ and delivered with a 100€ QR1, and Now I have to pay 339.95€ + 99.95€for the QR2 ?? how the hell is that possible ?
I've Order a formula 2.5x at Black Friday, I've accept to canceled my order on the form they sent us, and now thev put the QR1 sold out, on top of that, i haven't receive the 25% code yet ! It's really unacceptable.
If I'm wrong please let me know,
Cheers
I got the notification yesterday at noon PST and it arrived today. I only live like 2 hrs away from the shipping location
Hello,
Ok, basically, Fanatec says that on the ClubSport wheels and above, they offer for free the QR1 metal, but it was not completely true, as it was in fact only included in the global price --> QRs used to not be swapable (BMW GT2 v1 for example, or even universal hub v1), so it was not "offered" but rather included ; and the drop in price of wheels show that also (the v2.5 you're talking about used to be 389.95 when QR1 was the main solution at 100€, now that it decreased to 50€, the clubsports and podium wheels also dropped by 50€).
At one point, you will have the option to buy the QR2 without supporting the extra cost of the QR1 ; I honestly don't understand myself why we still have to pay for QR1s even if we swap them for QR2s. This time should come when the stock situation of QR1 and 2 will be stabilized, I hope.
But for the time being, your best bet is to do just like me : you buy your wheels with QR1s (if the restock is not too late, it was still in stock during my Black Friday order), you sell them on the used marker for the normal value (around 50€), and you buy a pack of 3 QR2s (270€ instead of 300€) to equip as many of your wheels as possible.
This is dumb to do, and only caused by Fanatec's politics, but at the end of the day it is the only way to sweeten the deal.
Thank you for the feedback. Enjoy your gear.
Yep… classic Fanatec…
QR2 FanaSCAM calls a transition period that will last 1-2 years. that means in translation; sheep, we will take your money, because we like to take money and you are sheep who like to give it to us.