Exactly the same situation for me with the same products. I only have the 5Nm instead of the 8Nm. Ordered in the Netherlands. Hopefully we receive more info via UPS soon :)
@James, on 7th of December you said: "We have just gone through exporting the orders from November 24th and are currently working on the orders from November 25th and 26th."
My order is from the 24th. So it was already prepared when you made the announcement.
I didn't received nothing... order, tracking number, ...
People who ordered to the uk on 24th and had lable created 1st december are now getting there items but mine was ordered 23rd and and lable created 30th is still stuck in the warehouse.
Ordered v3 pedals and boost kit.
It really is a lottery if your items get chosen for dispatch.
Ordered 27.11, today i have received the goods. I've received it by surprise. I know that many of you said that previously but using UPS Tracking with using Fanatec Order Number and select your country. I got 4 packages that were scheduled for tomorrow. Yet i had courier today i'm excited as hell.
But still i had to admit, i was worried - couldn't find anything i wrote to support (without response). So i got huge concerns if that wasn't lost somewhere in their current mess.
However great job Fanatec - you delivered. I wish everyone that are currently waiting a lot o patience, for warehouse guys i wish you strength and hopefully some holiday bonuses for christmas.
This is not easy to transfer right before busiest time in the year.
Salut tout le monde, ma commande du 24 novembre vient d'être annulé pour un problème de prix avec le volant 2.5x alors que je l'ai acheté en bundle, avec un qr, un pédalier v3 et des capuchons. C'est purement du vol. Dire ça après presque 3 semaines après l'achat. Bien-sur fanatec ne parle pas de remboursement. C'était ma première commande chez eux et ça sera la dernière. Bande de cons.
My order for the F1 2023 wheel on November 20th changed to Completely Shipped status on December 12th, and the tracking number and serial number have just been posted.
Regarding this, I received an email from FANATEC on November 24th that the container would arrive on December 11th, so it is on schedule.
However, the CSDD and QR2 orders I ordered in October are still completely shipped.
It looks like they are prioritizing Black Friday orders.
I placed my order on Nov 22 and on Nov 28 it appeared as completely shipped since then I have not received any tracking number since Friday it appears in the UPS system searching with the reference number but it does not give me precise information because first It said it would arrive on December 12th and yesterday I waited all day and nothing arrived at 8pm everything was updated and it said "delayed" it will be delivered on December 13th today I will have to wait again, someone who made the purchase in On that same date have you received a tracking number? and no one from the company responds to emails or calls
When all the shipping issues started they dropped Express Saver to the UK for some unknown reason. It's really frustrating. I assume it's still available in the EU but not for the UK.
Fanatec just canceled my complete Order from 24.11.
This cant be legal right? Taking my money for over 2 weeks and then just cancel it. I didnt even take advantage of any bug. Im seriously sad because of this. I get 10% discount...wow.
Thank you for contacting us!
I am not sure if you have already been informed about your order #1828378. If you did not receive the email, it may have ended up in your spam folder.
The content of this email was as follows:
Unfortunately, we have to inform you today about a significant change in the status of your recently placed ClubSport steering wheel Formula V2.5 X order in our Fanatec online shop.
We are sincerely sorry to inform you that we have to dispute the entire purchase contract with order number 1828378 that you concluded with Endor AG on Nov 24, 23. This means that the agreement, which covered all the items in your order, is to be regarded as ineffective and void from the outset.
During the Black Friday event, we experienced issues with a number of orders due to exceptionally high traffic on our website. These included discrepancies between the amounts charged and the advertised Black Friday prices. A technical error in our online store resulted in unintentional discounts, which resulted in incorrect pricing during the ordering process.
It is important for us to emphasize that we under no circumstances intended to conclude a purchase contract at the erroneously stated price. At the time of your purchase, we were not aware of the declaration error and the automation of our online purchasing process allowed your order to be placed. If we had known about this error, we would have rejected your offer immediately.
In addition, we would like to point out that deliberately taking advantage of a price error violates good faith. Against this background, no effective purchase contract has been concluded between you and Endor AG for the order mentioned above.
To express our regret about these circumstances, we would like to issue you a voucher with a 10% discount for a future purchase of a steering wheel until April 2024. This voucher is only valid for your account. You will receive further information in a separate email.
If you have any questions or would like further clarification, we will be happy to assist you. Simply contact us via webshop@fanatec.com.
Best regards / Kind regards
why they canceled?? What is the explanation? Is it because you put CSL PEDALE for 79,50€ and got CSL DD discount -150€ - so by putting those pedale you got 70€ back!
Comments
Does anyone can share the "Shipper Account" for UPS Tracking?
Thank you in advance. Kind regards, David
😭
I would open a case here.: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Same here...
about the same order. I also got the mail on 1 December, also did pay with Paypal.
hope it will come fast.
from belgium.
For what?
Only wheel and QR1... mah. I have same wheel on my order, plus V2 pedals. At moment I've not received cancellation email...
Exactly the same situation for me with the same products. I only have the 5Nm instead of the 8Nm. Ordered in the Netherlands. Hopefully we receive more info via UPS soon :)
@James, on 7th of December you said: "We have just gone through exporting the orders from November 24th and are currently working on the orders from November 25th and 26th."
My order is from the 24th. So it was already prepared when you made the announcement.
I didn't received nothing... order, tracking number, ...
What's going on? Why lie? Why hide the truth?
People who ordered to the uk on 24th and had lable created 1st december are now getting there items but mine was ordered 23rd and and lable created 30th is still stuck in the warehouse.
Ordered v3 pedals and boost kit.
It really is a lottery if your items get chosen for dispatch.
Ordered 27.11, today i have received the goods. I've received it by surprise. I know that many of you said that previously but using UPS Tracking with using Fanatec Order Number and select your country. I got 4 packages that were scheduled for tomorrow. Yet i had courier today i'm excited as hell.
But still i had to admit, i was worried - couldn't find anything i wrote to support (without response). So i got huge concerns if that wasn't lost somewhere in their current mess.
However great job Fanatec - you delivered. I wish everyone that are currently waiting a lot o patience, for warehouse guys i wish you strength and hopefully some holiday bonuses for christmas.
This is not easy to transfer right before busiest time in the year.
Thanks again 😀.
Salut tout le monde, ma commande du 24 novembre vient d'être annulé pour un problème de prix avec le volant 2.5x alors que je l'ai acheté en bundle, avec un qr, un pédalier v3 et des capuchons. C'est purement du vol. Dire ça après presque 3 semaines après l'achat. Bien-sur fanatec ne parle pas de remboursement. C'était ma première commande chez eux et ça sera la dernière. Bande de cons.
Did you have order status "in Progress" or "Completely shipped" before receiving their email?
Just to understand, thanks.
I can't find anything faulty with the order... They must be mad. I guess you can try to open a ticket and let them investigate.
My order for the F1 2023 wheel on November 20th changed to Completely Shipped status on December 12th, and the tracking number and serial number have just been posted.
Regarding this, I received an email from FANATEC on November 24th that the container would arrive on December 11th, so it is on schedule.
However, the CSDD and QR2 orders I ordered in October are still completely shipped.
It looks like they are prioritizing Black Friday orders.
from Japan
thank you I opened a file for my order
since 13 buisness days its on shipped how long does it take still to ship man its just emberrasing
I placed my order on Nov 22 and on Nov 28 it appeared as completely shipped since then I have not received any tracking number since Friday it appears in the UPS system searching with the reference number but it does not give me precise information because first It said it would arrive on December 12th and yesterday I waited all day and nothing arrived at 8pm everything was updated and it said "delayed" it will be delivered on December 13th today I will have to wait again, someone who made the purchase in On that same date have you received a tracking number? and no one from the company responds to emails or calls
I hope your purchases arrive quickly.
also, why do some orders have UPS Express Saver and some UPS Standard (like mine)
....
When all the shipping issues started they dropped Express Saver to the UK for some unknown reason. It's really frustrating. I assume it's still available in the EU but not for the UK.
Fanatec just canceled my complete Order from 24.11.
This cant be legal right? Taking my money for over 2 weeks and then just cancel it. I didnt even take advantage of any bug. Im seriously sad because of this. I get 10% discount...wow.
Philipp could you please translate?
seems like u got 2 times a bundle rabatt
They are trying to cover up many orders with a refund response, but that will strangle them.
If too many refunds continue, fanatec could be penalized by the payment company.
The loss of a means of payment is a fatal blow to them.
If they are not worried about that, it would be too optimistic.
Hi Philipp,
Did you have a 'Completely Shipped' status?
I ordered almost the same things, only without the load cell and tuning kit.
The whole situation is unbelievable..
why they canceled?? What is the explanation? Is it because you put CSL PEDALE for 79,50€ and got CSL DD discount -150€ - so by putting those pedale you got 70€ back!
but I`m from Holland
yes i had completely shipped
i have no clue, it is so sad
Scheiss die Wand an.......
Aber der Kaufvertrag ist erst abgeschlossen wenn du deine Pakete bekommen hast ...........
Sau ärgerlich verdammt....
I think those bundle rabbats are the problem