Billed credit card and no order created on Black Friday
Hi everyone !
I'm new to the whole Fanatec ecosystem. I've been looking into getting some Fanatec gear for a long time and on Black Friday (24.11.2023) I decided to pull the trigger.
Unfortunately, after I confirmed the payment in my bank app, the website said that an error occurred, thus no order being created. The money however was billed from my credit card (1710,86 EUR). I assumed that the amount will be released, but I asked my bank on the following Monday and they confirmed that the money is already billed by Endor AG.
I've written already 2 contact forms and 1 email to Fanatec Webshop explaining the situation and giving the details of the transaction from my bank account, but so far I have received 0 feedback and it's already been a week.
My question is if anyone has had a similar experience and is there a way to speed up the return of that money in my account ? The trouble is that I will soon have to pay the interest, fees and so on, without having the benefit of my products. And it's quite a hefty amount.
Any help would be appreciated, thanks !
Comments
I (and a lot of others) are in the same boat. James from Fanatec has replied to a few comments and escalated the issue for those.
I hereby ask James to do the same for my order and also for your order.
I am asking for a refund of the money blocked due to a PayPal error.
Transaction ID
2HP17808KL488035R.
I have already written several e-mails, but unfortunately they remained unanswered.
i am like you,
My id of receipt is VHHTWFHJ67WZ8C32
And my id of transaction is 0M730354WD282703M
waiting 10 days now and nothing
Another week has passed and no replies yet from Fanatec.. Anyone got more lucky ?
Just an FYI for everyone in the same situation - once 45 days pass from contacting Fanatec and receiving no replies, we are eligible to contact and make an official complaint to the European Consumer Centre - https://commission.europa.eu/live-work-travel-eu/consumer-rights-and-complaints/resolve-your-consumer-complaint/european-consumer-centres-network-ecc-net_en.
This is just ridiculous.