UNBELIVABLE AND EMBARASSING CUSTOMER SERVICE !!!!!!!!!!!!!
after swearing in 7 languages to receive the products, the nightmare is not over yet!!! not being able to register the products in my personal area of the site, I sent a message to customer service to understand how to register the products as it was impossible to do so. I was only able to register 1 out of 4. therefore 1 product was registered and the other 3 were not. after requesting a response 4 times and still not having received any response, this morning I entered my personal area and to my considerable amazement I discovered all the details of my order had disappeared and my products had also disappeared. THERE IS NOTHING ANYMORE!!!
and the only product I had managed to register also disappeared.
so from their site it appears that I don't have any products.
I need to register for the warranty.
this morning I postponed yet another request for explanations, but I have little faith that these incompetents will answer me!!!
However, if by any chance I have future problems with the guarantees, I swear that I will personally go to Germany to cause a disaster!!!!!!
Comments
Yes, Ive sent them about 24 mails and got 2 default answers with no real intent to solve the issue.
I solved it myself by filing a customer complaint with paypal. Paypal got my money back for me............
Never again anything from Fanatec.
But....
You must be imagining the lack of response surely....
Receipt of payment for item in most cases is sufficient to make a warranty claim. Registration is typically to notify customers of recalls and marketing purposes.
When I bought my previous setup I entered my products and then sometime after all the same products I had purchased showed as duplicates with serial numbers attached. I think it may be Fanatec's slow process of updating order placed vs items shipped. Perhaps additional patience is required.
I have never registered anything on the Fanatec website, my products were registered automatically, without doing anything.
I have been a Fanatec customer for 2 years, therefore well outside this difficult moment, yet I immediately understood that Fanatec is like quicksand. The less you move, the better.
Ya, mines were added automatically as well.
There is alot of problems in their side (I talk in my behalf, two times RTS), but sending 1000+ emails to them doesn't help at all