It feels like i got scammed
Sindre Vik-Solbakken
Member
I placed my order on September 8th and have been waiting for two months now. The package was shipped out but had to be returned due to incorrect information provided for non-EU packages. It seems like customers in larger non-EU countries like England and Switzerland have finally received their packages, while we in Norway are still waiting.
It hurts to see others (also in Norway) who ordered a month after me receiving their packages in as little as two weeks. I would think it would make sense to prioritize those who have been waiting longer. However, it seems like Fanatec is more concerned with satisfying customers who have ordered more recently since we are already waiting anyway. I have done everything I can to contact them but have not received a response since the original shipment over a month ago on September 22nd.
Paying this amount of money and not getting my product after two months is not ok...
Comments
If you haven't already. Try to express your concerns on the Blog they made that's supposed to give you access to Fanatec Support: https://forum.fanatec.com/discussion/28530/update-to-customer-care-situation-challenges-cases-older-than-14-days#latest
I already have. I got in a post quite early as well (I'm in the middle of the second page), but have gotten no results by doing so
Sorry to hear that. I was hoping that Blog post was the beginning of some long needed support issues.
If all the complaints are in a single thread, the casual visitor has no chance of reading them.
Fanatec are only responding in that thread when someone receives their order, not responding to all the complaints. That is their version of what support is.
Je suis en Suisse est je n'ai toujours aucunes informations depuis le 15 septembre.