Reimbursement, your experience?

Good evening,

I am calling on people who have already made a reimbursement request from fanatec.

It's already been 11 days since I made the request online using the recommended link.

Of course, apart from an automated email informing me of an overload of requests and a response time of 3 to 5 days, nothing follows.

Who in my case has already received a response?

Should I take the lead and return the material at my own expense or will they, when they feel like it, send me shipping labels?

at UPS the return of 6 packages would cost me 200€ and if I put everything in a large box around 100€ :(

THANKS


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