Ordered on 12.&13. September

Colin Olesch

I just wanted to reach out and find out, anyone who ordered on the 12th or 13th got their delivery, or even a tracking number? In the FAQ it said that there was a mixup and they are prioritising the orders, but that was on Monday and Friday evening I still got nothing.

im from Germany by the way.

Hector ibañez Alonso

https://forum.fanatec.com/discussion/28241/ordered-on-12-13-september

Hello, I did it on 09/11/26 and on 09/29/23 they gave me the tracking number, the package arrives on 10/03/23.

Thierry DIETRICH

Good morning,
I border Germany.
I also ordered on 12/09 and I still 
don't have a shipping number.
I still wait until the third week,
since it does not offer anything to reimburse customers,
then I launch a procedure with a consumer association.

Thierry DIETRICH

When I see that, nothing surprises me anymore

IMG_0186.jpeg

Allan Lehtla

https://forum.fanatec.com/discussion/comment/98807#Comment_98807

they to send out deliveries but it's very slow, i'm guess they new logistic partner was not ready for this that you have thousand's customers

Joao Figueiredo

I placed my order on September 12th and received ups tracking on last Friday. It will deliver Tuesday the 3rd. 1 GT DD pro and pedals V2. Lets see if everything come together now.

Thierry DIETRICH

for what we ordered on September 12 and 13,
a start of an answer here

https://fanatec.com/eu-de/faq/details/id/196?_gl=1*yn45ap*_up*MQ..*_ga*NDI2MTIxNjYyLjE2OTUyODY2OTQ.*_ga_Q6VYC4JPVE*MTY5NTI4NjY5NC4xLjEuMTY5NTI4Njc2NS4wLjAuMA..&fbclid=IwAR0lybWXtBGEtFNg0qr1Q_Wwhah4mYYu09oM7T7zO5UoYoYNW2Hir78gggo_aem_AXzd3_6DFukW5vvhS8HAb5l4nwrhniKf08d011AY-xR5SDiw7-lA1mUCm0Ti0_4ai7o

Raf Simons

i ordered on 12 sep, Completely shipped on 12 sep, still no tracking number. When i check ups with reference number "order number" to Belgium with my postcode it is comming today. No notification mails from ups nor fanatec . update later, lets hope 😅

liang liang

https://forum.fanatec.com/discussion/comment/98876#Comment_98876

Does this notice mean that they don’t care about the 11th? Only numbers 12-13?

stewart barnes

ordered on the 11/09/23 still nothing no reply from customer service will now be trying to cancel my order and open a dispute with my card provider to get a refund will be going with a different company as i can't trust fanatec if something goes wrong.

Raf Simons

Update, yesterday everything delivered in ups acces point (because not home) , found a ups note in my mailbox with the adress of the accespoint for pickup. Still no mail from ups or fanatec with traching numbers, so orders will be delivered without notification. (3 weeks !) 😀

Joao Figueiredo

Update, order in 12th September delivered everything yesterday (03/10). Hope you guys get your order too! See you on track jcaf77