QR2 Product Release: Unacceptable Failures

After an agonizing two-year wait for the QR2 product, the launch has proven to be an absolute debacle:

  1. Immediate Stock Shortage: Out of stock on day one? This is a glaring oversight in inventory management.
  2. Payment System Failure: Encountering a vague "An error occurred while processing your payment" message is not only unhelpful but also unprofessional.
  3. Ridiculous Shipping Costs: 30€ for shipping a mere 1 kg package within Europe? This is a blatant rip-off.
  4. Dated Website Interface: The Sales, Blog, Forum, and Product homepage are embarrassingly outdated, bearing a stark resemblance to Amazon's 1999 interface.

Were it not for my deep ties to the Fanatec ecosystem, I would have abandoned this product immediately.

Fanatec needs to address these issues urgently. Anything less is a disservice to their loyal customer base.

Comments

  • Out of stock on day 1 is really bad joke. Especially when they claimed there is plenty on stock.

  • Wasn't out of stock for the first 18 hours or so that I was trying to order, but all I got was the "an error occurred while processing your payment" message no matter how many times I tried to purchase.

    It's unbelievable that a company that only sells online has such a terrible web commerce platform.

    You can't even ament an order once you've placed it, you have to cancel the thing and place a new one!

    Of course since you can't place an order at all right now, that point is somewhat moot 🙄

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