QR2 Product Release: Unacceptable Failures
After an agonizing two-year wait for the QR2 product, the launch has proven to be an absolute debacle:
- Immediate Stock Shortage: Out of stock on day one? This is a glaring oversight in inventory management.
- Payment System Failure: Encountering a vague "An error occurred while processing your payment" message is not only unhelpful but also unprofessional.
- Ridiculous Shipping Costs: 30€ for shipping a mere 1 kg package within Europe? This is a blatant rip-off.
- Dated Website Interface: The Sales, Blog, Forum, and Product homepage are embarrassingly outdated, bearing a stark resemblance to Amazon's 1999 interface.
Were it not for my deep ties to the Fanatec ecosystem, I would have abandoned this product immediately.
Fanatec needs to address these issues urgently. Anything less is a disservice to their loyal customer base.
Comments
Out of stock on day 1 is really bad joke. Especially when they claimed there is plenty on stock.
Wasn't out of stock for the first 18 hours or so that I was trying to order, but all I got was the "an error occurred while processing your payment" message no matter how many times I tried to purchase.
It's unbelievable that a company that only sells online has such a terrible web commerce platform.
You can't even ament an order once you've placed it, you have to cancel the thing and place a new one!
Of course since you can't place an order at all right now, that point is somewhat moot 🙄