Huge problem with Podium F1 Racing Wheel

Hi I bought the Podium F1 Wheelbase and I have some major issues with it.

1st: The wheel makes loud noises while driving

2nd: The Steering wheel is loose

My question is if these things are normal or not

I appriciate any kind of help.

Videos of my problems:

https://drive.google.com/drive/folders/1-7Fg1eb9TfBL7pKnoWDXUpvQEOf5lPXb?usp=share_link

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