update the 447 driver and the dd1 stopped working. Firmware engine 0

As I mentioned before, I have this problem and tried several ways to solve it. Both the Fanatec solutions when it puts firmware 0, or trying to reload previous drivers, I can't update... The fan turns at maximum power but it never updates if the rest does. I sent a ticket to fanatec, but they don't give me a confirmation response as the e-mail has arrived or anything. I have the dd1 base under warranty. Can you tell me how long it takes to answer? Do you recommend that I resubmit a ticket? even though it says don't do it if there is already one sent.

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