Bught Premium Product for Premium Money, but the support is not even not premium
I am really upset!
Bought a DD2 and it is defect after 3h of gaming. luckily I survived and not burned down the whole house!
But ok, It is what it is and I can understand that there can be problems with a product, that is ok and I can deal with it.
BUT I can not deal with the fact that I bought the premium product and now get no support. It is absolute save that my DD2 has to be changed, all I need is to know about the process..
Come on guys, in cases like that, you have to respond in 24h and if it takes 48h I can deal with it, but that's the end!
I am not even able to send it back to cancel everything and get my money back, for that I need the support LOL
Unfortunately I did not read that Forum before I placed my order, If I would have, I would have gone with SumuCube.
Comments
Get ready for a much longer wait, I am waiting over 14 days already with a new dead device and no help yet. Terribly frustrating
They are like this guy 😆😡 https://www.youtube.com/watch?v=cfesiX_V8KQ
:-)
Get an answer within less then 10 days, it seems that it is going into the right direction 👍
On Day 8 now....
Could not agree more. This company's customer support is a joke. Thank god the only thing I've bought from them is a set of pedals.
In the same boat. Power supply for my DD1 is bad. Submitted a ticket, got a response 5 days later asking for a video. Got the video 2 days later to them, and am still waiting for 3 days for a response.
Cant even make it now for more than 20 minutes before the base shuts off mid race.
Been very patient but I am about to the point of switching to a different company for my sim racing hardware.
I'm sad cause I wanted a full fanatec rig, I run away, this brand is full of problems.