money debited and order does not appear!

Florian BayleFlorian Bayle Member
in Off Topic

Hi all.

 I have a slight, even big problem.

 I just ordered a DD2 with a wheel 1770 euros has roughly.

 Payment via my PayPal balance.

 Only at the end of the validation I had a "technical problem ..."

 Except that I was indeed debited from the Sum on my account and that in my fanatec account, no order in progress!

 It worries me slightly! for 2 days, no news from FANATEC!

Comments

  • Psql .Psql . Member

    They are very busy with handeling all kind of sales requests because of sim racing boost in the world.

    So you need to have a little patience, it can take up to 7 days before you get an answer.

  • Florian BayleFlorian Bayle Member

    I can understand, but in the meantime I have almost 1800 € to block!

  • Alexandros AnnivasAlexandros Annivas Member

    Happened with me and Sparco.

    At the end have given them the transaction number from the bank, found the order and shipped the goods.

    Just took longer because everyone was working from home.

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