DD2 power brick died and support can't be contacted

Brian MartinoBrian Martino Member
in Wheel Bases (and Racing Wheels)

This post is just to hopefully get someone from support to help.


The power brick for my DD2 is dead and I need a new one. I can't contact support because the site won't accept my serial number to enable the support button. I was going to contact sales instead but I have no order number to get around the whole thing.


If someone from support could either contact me or give a solution for not being able to add my serial number, that'd be great!


For everyone else stumbling upon this... There's not much here to see, have a good day! :P

Comments

  • Tim KocksTim Kocks Member

    There seems to be an issue with the support form. For me there was the error not all fields were filled in whilst they were. But I managed to get my issues resolved with outside help.

    There's also a red chat balloon in the bottom right corner of the site you can try during working hours.

    At the end of the support form (EU) there's also a phone number, this might be a different number on the us site.

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  • Brian MartinoBrian Martino Member

    I was under the impression that the chat was totally automated so I skipped it. I did at least find a contact form through it so that's a step forward.

    Thanks Tim!

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