CSL DD Boost Power Supply Issue - High Pitched Noise
Eric Chiang
Member
This past Tuesday (Nov 23rd, 2021), I started my setup of my CSL DD and pedals by updating the firmware.
My CSL DD Base was just standalone, not connected to my console.
When first turning on the base, the 180W power supply was producing a very noticeable high pitched noise. The pitch of the whine changes with minor movement of the steering wheel. Note, that the base/wheel is just sitting idle, so the load should be very low.
I contacted Fanatec support this past Tuesday (Nov 23rd) and support replied on Nov 24th asking for a video. I provided the attached video on the 24th and haven't heard back from Fanatec support since. I saw that someone else posted in the forum about a similar issue and Fanatec replaced his/her power supply. My noise seems far more pronounced than the other poster's video so I'd imagine mine would also be replaced.
Anyone else experience this?
I was happy with the promptness of Fanatec's initial response to my original email... still waiting for their response since providing the video in email.
Comments
Just wait for the answer from support. It takes up to 7 days in Peak times to get an answer.. Just be Patient.
Thanks - will do. This is my first time reaching out to Fanatec so not familiar with their process. They responded very quickly to my original email so I had similar expectations to my follow up video.
They most likely were busy preparing the Black Friday offers etc. Thats usually one the busiest weeks of the year for Fanatec.
I am sure they will come back to you next week after the weekend :)
Hi Eric,
I checked our system and there is no response from you after our message on the 24th, this explains why there has been no movement on this case. Please try to send another reply. Let me know when you have and I will check the system again.
[Fanatec Community Manager]
Hi Dominic,
Thanks for the heads up! When sending the video, I hit reply to "Kevin" and didn't change the subject. Weird it didn't get through. The video is only 14MB, (so not large). I also sent a follow up email to Kevin yesterday (e-support@fanatec.com) without attachment. Anyway, I resent a few minutes ago, and since I created the youtube link recently to post on this forum, I'll resend just using the youtube link as well.
Hope these emails get received!
Thanks!
My 5nm is totally quiet.
Just purchased a 8nm PSU as well. Should I expect some slight noise from it, in the very least?
FYI - Fanatec will be replacing the power supply under RMA. The power supplies should not be producing any audible noise.