Cant see past or present ticket on my products page

OFFAZNOFFAZN Member
edited March 2021 in Forum / Site Feedback

Thanks guys for you time , so raised a ticket on Sunday and got a email confirmation and email follow up with an employee, but its been 3 days i didn't get an answer from them but that's not the problem, Its that i cant see my past ticket or present ticket on my account

Comments

  • Maurice BöschenMaurice Böschen Member

    Thats normal. Current open and old closed tickets are not visible in your account.

  • OFFAZNOFFAZN Member

    Thank you i had someone told me that it can be done....

  • Maurice BöschenMaurice Böschen Member
    This is an embed external element. It can be deleted using the delete key or the backspace key. To view the full element, press the preview button below.

    There is no category in the webshop to see open or closed support tickets, so (at least for now) this is not possible - so everything is "normal".

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