Webshop support response time
how long is the typical response time from fanatec support i have a lost parcel from ups since last week got a claim going on with ups and they are searching for the lost parcel and i have emailed fanatec webshop about it and i have heard nothing back from when. its frustrating that i cant use my new CSL Elite wheel base and CSL Elite Streeing wheel P1 or the Brake Loadcell kit cos i have no Pedals cos they are lost in the UPS world
Comments
Hi John,
Normally you should receive a response within 24-48hrs however they are overloaded currently, as you can imagine. As hard as it might be, you’ll have to be a bit more patient.
When did you send the email to Fanatec?
yes fanatec webshop email
Which day last week?
friday still waiting
Minus the weekend it's only been two days.
well maybe it is 2 days thats a bit slow for me ups has still not found my parcel last scaned was the 27th april so if fanatec could do there own investigation they could see that 1 item has not been delivered and it could be lost and maybe sent out a replacement for me and if ups finds that lost parcel send it back to fanatec
They will respond to you and at least you have UPS looking into it.