Getting my DD2 Base returned or money refunded
They put the wrong address on the shipment after it was a RMA. I picked it up and contacted the shipper but they said they would try and change the address but with so many parcels that was hard to do. Contacted Fanatec 3 times about this and not a single reply other then the "automated one". Now it has finally arrived somewhere but not at my place. Now I don't want it back, I have had enough and want a refund so how do I go about this? I will contact Consumer Affairs In Australia and lodge an official complaint because its getting onto 8 weeks since the DD2 failed
Comments
That fantastic Fanatec service. If you were a streamer with 500'000 followers they would be all over you. Actual customers they don't give a monkeys about.
That's just a lie, only because you didn't have a good customer experience doesn't mean others don't. And those with good customer experience usually don't share there positive experience.
If I recall correctly you didn't want to send your Fanatec gear back and ask for refund. Why still posting here?
Did you try to contact Dom directly? Maybe he can help you with the case.
I've submitted my return 6 DAYS AGO!! No response whatsoever so I will post in here for as long as I want to and I'll post in here long after my stuff has gone back to warn people as best I can about how poorly they are regarded.
Jesus get Fanatec a valentine's Day card you sad little man.
Yeah do whatever you want, but people should also know that you "warn" them based on your personal customer service experience and this can vary. No need to get personal if you don't know how to stay to the topic.
Sorry pal don't know who you think you are. My personal experience is as valid as yours.
no one said something else.
Your a moron. I won't be responding again.
You're*
and you just did lol
Plus you get personal again...
Sascha - are you a moderator here? Difficult to tell!
Is there a reason for that question?
Should someone be a moderator in order to comment to an OP or ask not to get personal?
Unfortunately the moderating standards are a bit slag or else there wouldn't be so many same comments from people that they dont bother to use the search tool OR behaving badly, or swearing etc etc. 😉
If I was a moderator half of the ghost members would not be here or troll members would have 3 strikes. policy... 😎
Thank you, Alexandros, for your helpful reply.
Gary, dont tell me you dont agree. Even yourself have been tempeted or moaned (always politely I may add) about certain users or posts. 😉
Im not Gary ;) Im just abit more sensitive towards insults since a certain event.
i can only say that i had really damn good experiences with fanatec service. i come from germany probably because of that. Get a new podium within 5 days.