Order Issues
Matthew Frias
Member
in Off Topic
I ordered the CSL Elite PS4 Starter Bundle, Clubsport SQ V 1.5 and Loadcell Kit from https://www.fanatec.com/us-en and went thru the usual ordering process which is adding to cart then buying. I have placed my order, wrote my address, etc. For payment I selected PayPal. So I got shown a PayPal web page that I used to login (much like any PayPal transaction) then confirmed my payment.
Afterwards I got returned to the Fanatec website and saw an error about me not having any orders. Relogging to Fanatec doesn't show any orders. I got a receipt from PayPal but I didn't get an order confirmation.
I've sent an email to webshop@fanatec.com but still no reply. Just trying to see what I can do here.
Comments
I got answer this morning they are going on holiday on Germany so probably we won't hear from them until Thursday, I'm still unable to make the purchase I don't that maybe because I'm not on US is not letting me even do I'm using a US shipping address, I ask a friend on US to do the purchase for me tomorrow and we will see if go through.
I emailed them many time for the past days and no answer yet.
Matthew - same thing happened to me. Sent an email, no answer at the US phone number. Not sure what to do.
Since it's Easter Weekend, they might not respond until at least Monday.
i got a refund today since the order didn't go through.
My friend on US was able to do the purchase for me using his CC, the order show in process, maybe the issue is trying to do it with PayPal.
Still no reply to my email sent on April 9. I understand that with this corona thing going on it might be harder to respond, but I expect a response within 2 days of me sending an email. One of the worst customer support experiences I've ever had.
did you use an email, or the template on the website?
they did not reply to my email i sent, but they replied to the question i submitted through the website, and gave me a refund since they did not receive the order (even though paypal charged me).
What do you mean through the website? Did you use the contact form?
Both, I'm probably gonna send another now that you say that though.
Yeah, I used the "Contact Us" part of the website - "I have a question about my order or purchased product". I filled that out. I could tell that's what they replied to, instead of my email. I didn't have an order number, so i just typed "000000". Also include your paypal transaction ID and paypal reference number in the email so they can find the payment you sent.
That ended up working, thanks. Got my refund.