I really wanted to wait to build a new pc until AC / PCars is done. Do I even bother trying to wait for an xbox wheel? I can buy a better pc for the same money if I wait 6 more months, but does it really matter?
my wheel is estimated 1/30/15 and I ordered early oct.
I ordered in September and just received The following email:
Dear Valued Customer,
Today our carrier has informed us about some shipping delays. We are so sorry that your order of the ClubSport Wheel Base V2 is affected by this matter.
The current estimated shipping date is delayed to end of December 2014. Please be aware that we will do our best to re-ship the ordered goods after the customs clearances process at the earliest date as possible, we hope we can send your order before Christmas.
We fully understand if you are not willing to wait for such a long time to obtain your order. Of course, you can withdraw your order at any time. We would then refund the pre-payments immediately.
We sincerely apologize for any inconveniences arising by this shipping delay.
I was sent the same email but they said my V1.5 shifter was the delayed item, no mention of the CSW Base on that same order causing a delay. I replyed asking if they could send the wheel base if it arrives in stock before the shifter and I was told the shifter will be available before the base. Expected delivery of the base is the end of January.
USA, this is the message I received along with my reply emails, start from the bottom as I copied and pasted. Sorry for the length just thought some people may like to see the details. I placed my order for on 11/10/14.
Hello John,
Yes, you are correct, the both will be sent out early Feb, but when the shifter is in before the base, we can sent it first.
Please get back to me!
Thank you.
Have a good day!
Mit freundlichen Grüßen / Best regards,
Cécile Eberth
Fanatec Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D - 84034 Landshut
Telefon +49 (871) 9221-122 - Telefax +49 (871) 9221-221
You will not have to pay for the shipping of the ClubSport shifter, it will just be sent out later, when the customs release it. The shipping date for the wheel base is end of January 2015.
Thanks for your understanding.
Mit freundlichen Grüßen / Best regards,
Cécile Eberth
Fanatec Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D - 84034 Landshut
Telefon +49 (871) 9221-122 - Telefax +49 (871) 9221-221
Sitz der Gesellschaft Landshut - Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier (Vorsitzender), András Semsey
Vorsitzender des Aufsichtsrats: Andreas Potthoff
Von: John Haynsworth
Gesendet: Mittwoch, 3. Dezember 2014 15:16
An: Fanatec Webshop
Betreff: Re: Your Fanatec Webshop order (US)
Is the Clubsport sq shifter holding up my wheel base? If so I would like to go ahead and have the base ship and pay shipping for the shifter once the customs hold up is resolved.
Please let me know at your convenience if this is the case. If the base can ship I would also like to add a formula carbon rim with it.
Thank you for the update, and I look forward to hearing back.
We are so sorry to inform you that the estimated shipping date of your Clubsport Shifter SQ order has been extended about 2 further weeks.
Please be aware that we will do our best to re-ship the ordered goods after the customs clearances process at the earliest date as possible. We will keep you informed about the dispatch in time.
We fully understand if you are not willing to wait for such a long time to obtain your order. Of course, you can withdraw your order at any time. We would then refund the pre-payments immediately.
We sincerely apologize for any inconveniences arising by this shipping delay.
Best regards
Fanatec_Gameshop North America
Endor AG
Seligenthaler Straße 16 a, D - 84034 Landshut
Telefon +49 (871) 9221-122 - Telefax +49 (871) 9221-221
I'm in the UK, I had a feeling there might be a delay as my shipping date was never updated when I looked at my account.
Although I'm slightly disappointed I wouldn't do anything rash and cancel my order. It will just seem that much sweeter to have it once it does arrive.
David, I agree it is a bit of an upset and I myself wouldn't cancel. Fanatec makes a great product and I look forward to the experience once the equipment arrives.
I do appreciate the emails from Customer Service just so I don't expect it to arrive any earlier.
I was annoyed at first but I'm just about to pre order the Universal Hub with the NASCAR oval rim, it's on pre order until 31st Jan, I will prob get that delivered with the V2 base, luckily my V1 base is 4 months old and working like new, I can wait
I just wanted to say that your posts are great examples of how to express disappointment regarding some bad news that you have received, and how portray that to others.
I have seen many posts that are quite aggressive, Fanatecs Facebook page is littered with abusive customers.. I just didn't want to pass by without showing my appreciation for conducting yourselves in a much more environmentally friendly way
When do you think the XBOX One rims will be available. It makes me crazy having my whole rig ready to race without the rim? I want to play Forza over the holidays.
I hope my post aren't sounding like I am whining and complaining, I just want everyone to know what feedback I am getting from Fanatec as I know A LOT of people are waiting for the same item without much info. I thought itd be nice to share what i am hearing as others may have ordered close or on the same date as myself. Thank you Natalie for the compliment, I feel we are all in this together and we can help each other stay informed as to what we hear.
I just wanted to say that your posts are great examples of how to express disappointment regarding some bad news that you have received, and how portray that to others.
I have seen many posts that are quite aggressive, Fanatecs Facebook page is littered with abusive customers.. I just didn't want to pass by without showing my appreciation for conducting yourselves in a much more environmentally friendly way
When do you think the XBOX One rims will be available. It makes me crazy having my whole rig ready to race without the rim? I want to play Forza over the holidays.
Best regards
Alexander
The latest (but very old) news is sometime in March, 2015. Anything earlier than that will be a bonus.
No I don't mind you commenting on my comment, isn't that what forums are for? :-)
It's nice to know that not everyone who posts here is full of misplaced anger and angst. I have never understood why people are ready to fly in to a rage in disproportion to the slightest thing not going to plan. Yes I'm disappointed I'm going to have to wait a while longer but that is only because I was so excited in the first place. I also missed the Black Friday deal but that's life and I feel no ill will towards Thomas for offering his customers a great deal, just because I couldn't take advantage at the time.
If Fantec and Thomas made products that were undesirable, no one would be complaining. The fact of the matter is that as a Sim Racer (not a very good one) it pleases me that Fanatec exists and that they work hard to produce great products in what is a niche market. I can only imagine what goes in to getting these products off the drawing board and making a viable business at the same time.
I would like to say good luck to Thomas and everyone at Fanatec and to those who are angry about the delay, if this is a big deal in your life count yourself lucky because you can't have any real problems.
All those who are angry...think of the ship that had a crash first instead of you not getting your goods. Someone on other topic had mail from Claudia, Fanatec, that ship had a crash....very sorry to hear that...Hope everyone on ships okay!
Unfortunately not just waiting for my code that came with the Black Friday deal. But good luck to all those that are waiting for theirs to arrive and hope you get a pre Christmas delivery.
Worst news ever, my expected date of 8th of Dec has now been moved to beginning of Jan2015 X(
My Fantec themed Xmas has now become ............ Its a big hole to fill now that there wont be, checking the site for news, constantly checking emails, the door......
For those hoping for before Xmas, I am sorry but I think the same fate awaits you, sorry
Comments
Dear Valued Customer,
Today our carrier has informed us about some shipping delays. We are so sorry that your order of the ClubSport Wheel Base V2 is affected by this matter.
The current estimated shipping date is delayed to end of December 2014. Please be aware that we will do our best to re-ship the ordered goods after the customs clearances process at the earliest date as possible, we hope we can send your order before Christmas.
We fully understand if you are not willing to wait for such a long time to obtain your order. Of course, you can withdraw your order at any time. We would then refund the pre-payments immediately.
We sincerely apologize for any inconveniences arising by this shipping delay.
Where do you guys live?
Hello
John,
Yes, you are correct, the both
will be sent out early Feb, but when the shifter is in before the base, we can
sent it first.
Please get back to me!
Thank you.
Have a good day!
Mit freundlichen Grüßen / Best regards,
Cécile
Eberth
Fanatec Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D - 84034 Landshut
Telefon +49 (871) 9221-122 - Telefax +49 (871) 9221-221
Internet: www.ENDOR.ag
www.FANATEC.com -
E-Mail: webshop@fanatec.com
Sitz der
Gesellschaft Landshut - Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier (Vorsitzender), András Semsey
Vorsitzender des Aufsichtsrats: Andreas Potthoff
Von: John Haynsworth
Gesendet: Mittwoch, 3. Dezember 2014 15:49
An: Fanatec Webshop
Betreff: Re: AW: Your Fanatec Webshop order (US)
Ok, thanks you
for the prompt response. I assume I should receive both items in January or
early feb.
I assume the
Clubsport v2 base will not be in before the shifter?
John R. Haynsworth IV
On Dec 3, 2014, at 9:33 AM, Fanatec Webshop <webshop@fanatec.com> wrote:
Hello
John,
Thanks for your feedback.
You will not have to pay for the
shipping of the ClubSport shifter, it will just be sent out later, when the
customs release it. The shipping date for the wheel base is end of January 2015.
Thanks for your understanding.
Mit freundlichen Grüßen / Best regards,
Cécile
Eberth
Fanatec Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D - 84034 Landshut
Telefon +49 (871) 9221-122 - Telefax +49 (871) 9221-221
Internet: www.ENDOR.ag
www.FANATEC.com -
E-Mail: webshop@fanatec.com
Sitz der
Gesellschaft Landshut - Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier (Vorsitzender), András Semsey
Vorsitzender des Aufsichtsrats: Andreas Potthoff
Von: John Haynsworth
Gesendet: Mittwoch, 3. Dezember 2014 15:16
An: Fanatec Webshop
Betreff: Re: Your Fanatec Webshop order (US)
Is the Clubsport
sq shifter holding up my wheel base? If so I would like to go ahead and
have the base ship and pay shipping for the shifter once the customs hold up is
resolved.
Please let me
know at your convenience if this is the case. If the base can ship I would also
like to add a formula carbon rim with it.
Thank you for the
update, and I look forward to hearing back.
John R. Haynsworth IV
On Dec 3, 2014, at 6:16 AM, Fanatec Webshop <webshop@fanatec.com> wrote:
Dear Valued Customer,
We are so sorry to inform you that the estimated shipping
date of your Clubsport Shifter SQ order has been extended about 2 further weeks.
Please be aware that we will do our best to re-ship the
ordered goods after the customs clearances process at the earliest date as
possible. We will keep you informed about the dispatch in time.
We fully understand if you are not willing to wait for
such a long time to obtain your order. Of course, you can withdraw your order
at any time. We would then refund the pre-payments immediately.
We sincerely apologize for any inconveniences arising by
this shipping delay.
Best regards
Fanatec_Gameshop
North America
Endor AG
Seligenthaler Straße 16 a, D - 84034 Landshut
Telefon +49 (871) 9221-122 - Telefax +49 (871) 9221-221
Internet: www.ENDOR.ag
www.FANATEC.com -
E-Mail: webshop@fanatec.com
Sitz der Gesellschaft Landshut - Handelsregister
Landshut HRB 5487
Vorstand: Thomas Jackermeier (Vorsitzender), Andrés Semsey
Vorsitzender des Aufsichtsrats: Andreas Potthoff
I'm in the UK, I had a feeling there might be a delay as my shipping date was never updated when I looked at my account.
Although I'm slightly disappointed I wouldn't do anything rash and cancel my order. It will just seem that much sweeter to have it once it does arrive.
I just wanted to say that your posts are great examples of how to express disappointment regarding some bad news that you have received, and how portray that to others.
I have seen many posts that are quite aggressive, Fanatecs Facebook page is littered with abusive customers.. I just didn't want to pass by without showing my appreciation for conducting yourselves in a much more environmentally friendly way
Hope you don't mind Xx
Hi Natalie,
No I don't mind you commenting on my comment, isn't that what forums are for? :-)
It's nice to know that not everyone who posts here is full of misplaced anger and angst. I have never understood why people are ready to fly in to a rage in disproportion to the slightest thing not going to plan. Yes I'm disappointed I'm going to have to wait a while longer but that is only because I was so excited in the first place. I also missed the Black Friday deal but that's life and I feel no ill will towards Thomas for offering his customers a great deal, just because I couldn't take advantage at the time.
If Fantec and Thomas made products that were undesirable, no one would be complaining. The fact of the matter is that as a Sim Racer (not a very good one) it pleases me that Fanatec exists and that they work hard to produce great products in what is a niche market. I can only imagine what goes in to getting these products off the drawing board and making a viable business at the same time.
I would like to say good luck to Thomas and everyone at Fanatec and to those who are angry about the delay, if this is a big deal in your life count yourself lucky because you can't have any real problems.
I hope you don't mind? ;-)
My Fantec themed Xmas has now become ............ Its a big hole to fill now that there wont be, checking the site for news, constantly checking emails, the door......
For those hoping for before Xmas, I am sorry but I think the same fate awaits you, sorry