I ordered to US on Oct 3rd. Haven't received a delay notice yet though. That's nice of them to offer refunds to the complainers. That should quiet things down in here a bit. <grin>
(USA customer) I have a V 1.5 Shifter and V2 Base on order 11/10/14, est ship of January 2015. I was told by Customer Service it would ship mid December. I received the same email everyone else is except no mention of the wheel base,
Dear Valued Customer,
We are so sorry to inform you that the estimated shipping date of your Clubsport Shifter SQ order has been extended about 2 further weeks.
Please be aware that we will do our best to re-ship the ordered goods after the customs clearances process at the earliest date as possible. We will keep you informed about the dispatch in time.
We fully understand if you are not willing to wait for such a long time to obtain your order. Of course, you can withdraw your order at any time. We would then refund the pre-payments immediately.
We sincerely apologize for any inconveniences arising by this shipping delay.
Sounds like a customs clearance issue? I also received a missed phone call tolday from a China number, kind of odd, not sure if it had anything to do with the order but i have never had a call from China? Either way i will use the dusty Logicrap until.
Thanks for letting us know guys, at least now we know not to get our hopes up this year.
Does anyone know if the 'shipping issue' was between China and Fanatec or between Fanatec and the Customers?
If it's the latter, surely not everyone will be affected only the country/place that particular ship is headed.
However if it's the former, Fanatec have known this whole time that the wheels where not in their hands yet and probably should have given us an update to say they haven't yet received the shipment from China instead of announcing "The wait is over!"
Either way, Thanks everyone for letting us know that this year isn't very likely.
I'll speak to you all next year! Merry Christmas and Happy New Year guys!
> Antoine Goossens> Grazie Gianfranco, il Da ONU qualcun altro la possibilita di ottenere il Suo Ordine po 'prima ... buona fortuna con il Vostro doppio Accuforce prezzo ... )
So if the ship containing the first shipment/wave of orders had a crash, i would assume that a second ship of orders would be on the way to fill in the 2nd wave of orders which is supposed to be in 3 days. Unless they sent all orders on the same ship. Anyway, most of us will still wait i guess. I myself have yet to receive the email saying anything about a delay so i'm not expecting a wheel for another month or two.
Omg...a crash...hopefully ship didn't sink and no one died! Terrible news for Fanatec and us off course....Hope a lot of people who started bad mouthing on FB and here shame themselves...
Sitz der Gesellschaft Landshut - Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier (Vorsitzender), Andrés Semsey, Vorsitzender des Aufsichtsrates: Andreas Potthoff
The ship with CSW V2 wheel Bases at the very Moment at sea in the south pacific ocean & underway it left its last port in VALPARASIO ON The 3/12/2014 and is now heading to ist next port & still on ist way to AUSTRALIA with our First shipment of CSW V2 Bases & we should be recieving our Bases by Mid Dec as indicated in an email from Fanatec sent to me
Fanatec are just telling us what they want us to think i asume to cover what ever the real reason for the Delay so if you believe them than you are as stupid as they think we all are so just hang in there As we will have our wheel bases soon
A crash could be as little as a scrape with another vessel, this would cause a delay because the authorities needs to look into it. Not every crash means the ship and its cargo would be totally destroyed and sink. I think someone has jumped to conclusions here with very little evidence.
we got the notice from the warehouse today that they received the products on stock.
So we will process your order today. You will be informed about the Trackingnumber asap.
Please note the time difference and that we and the warehouse do not work over the weekend. So it could be that you get your Trackingnumber early next week.
Daryl are you from Australia? I haven't kept to many tabs in here, but if you are that little reply from Fanatec can only be good news for us Aussies :-)
What a joke this is turning out to be. Rewarding loyal customers? I BOUGHT MY CSRE IN 2011, WHERE IS MY V2? I should have been in the FIRST BATCH if not for your inept customer service.
I'm done defending this company, you always make us look like fools after we do.
Great News Daryl goodonyamate ! Hope there is plenty of wheels in the shipment to get to the rest of us Aussies :-bd
I Think there will be I checked my a/c order and its marked as shipped on the 5th/Dec/2014 & forwarded to the Aust Post couriers & I'm instructed to wait for tracking N/o for postage to Newcastle NSW so if as usual when I get notification of an order being shipped it takes one day after notice of being shipped to recieve the tracking N/o then 3 days later it will arrive at my door so its looking good for us Aussies to be getting an early Xmas present & about time to so merry Xmas to all and happy gaming
Comments
We are so sorry to inform you that the estimated shipping
date of your Clubsport Shifter SQ order has been extended about 2 further weeks.
Please be aware that we will do our best to re-ship the
ordered goods after the customs clearances process at the earliest date as
possible. We will keep you informed about the dispatch in time.
We fully understand if you are not willing to wait for
such a long time to obtain your order. Of course, you can withdraw your order
at any time. We would then refund the pre-payments immediately.
We sincerely apologize for any inconveniences arising by
this shipping delay.
Sounds like a customs clearance issue? I also received a missed phone call tolday from a China number, kind of odd, not sure if it had anything to do with the order but i have never had a call from China? Either way i will use the dusty Logicrap until.
Hello
Daryl,
unfortunately it´s not possible because the products are on the ship.
The delay is because the ship had a crash.
Mit freundlichen Grüßen / Best regards
Claudia Faltermeier
Fanatec_Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D -
84034 Landshut
Telefon: +49 (871) 9221-122 -
Telefax: +49 (871) 9221-221
Internet: www.ENDOR.ag
www.FANATEC.com
- E-Mail:webshop@fanatec.com
Sitz der Gesellschaft Landshut -
Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier
(Vorsitzender), Andrés Semsey, Vorsitzender des Aufsichtsrates: Andreas Potthoff
http://www.washingtonpost.com/blogs/capital-weather-gang/wp/2014/12/04/dangerous-super-typhoon-hagupit-on-collision-course-with-philippines/
FANATEC ARE LYING ABOUT THE SHIP CRASHING
Hello
Daryl,
unfortunately it´s not possible because the products are on the ship.
The delay is because the ship had a crash.
Mit freundlichen Grüßen / Best regards
Claudia Faltermeier
Fanatec_Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D -
84034 Landshut
Telefon: +49 (871) 9221-122 -
Telefax: +49 (871) 9221-221
Internet: www.ENDOR.ag
www.FANATEC.com
- E-Mail:webshop@fanatec.com
Sitz der Gesellschaft Landshut -
Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier
(Vorsitzender), Andrés Semsey, Vorsitzender des Aufsichtsrates: Andreas Potthoff
The ship with CSW V2 wheel Bases at the very Moment at sea in the south pacific ocean & underway it left its last port in VALPARASIO ON The 3/12/2014 and is now heading to ist next port & still on ist way to AUSTRALIA with our First shipment of CSW V2 Bases & we should be recieving our Bases by Mid Dec as indicated in an email from Fanatec sent to me
Fanatec are just telling us what they want us to think i asume to cover what ever the real reason for the Delay so if you believe them than you are as stupid as they think we all are so just hang in there As we will have our wheel bases soon
Hello
Daryl,
we got the notice from the warehouse today that they received the
products on stock.
So we will process your order today. You will be informed about the
Trackingnumber asap.
Please note the time difference and that we and the warehouse do not
work over the weekend. So it could be that you get your Trackingnumber early
next week.
Thank you.
Mit freundlichen Grüßen / Best regards
Claudia Faltermeier
Fanatec_Gameshop – Sales Department
Endor AG
Seligenthaler Straße 16 a, D -
84034 Landshut
Telefon: +49 (871) 9221-122 -
Telefax: +49 (871) 9221-221
Internet: www.ENDOR.ag
www.FANATEC.com
- E-Mail:webshop@fanatec.com
Sitz der Gesellschaft Landshut -
Handelsregister Landshut HRB 5487
Vorstand: Thomas Jackermeier
(Vorsitzender), Andrés Semsey, Vorsitzender des Aufsichtsrates: Andreas Potthoff
The ship was on the way to Australia at the date we wrote the e-mail.
There was only a delay and we did not know the exact time when the
products are coming to the warehouse.
But today we got the confirmation from the warehouse that they received
the products on stock.
Mit freundlichen Grüßen / Best regards
Claudia Faltermeier
Fanatec_Gameshop – Sales Department
I asked which warehouse and what country ??
Our
Australian warehouse.
Mit freundlichen Grüßen / Best regards
Claudia FaltermeierFanatec_Gameshop – Sales Department
So its in Australia Yah yah
Fingers crossed.
My persistence is paying off lol
What a joke this is turning out to be. Rewarding loyal customers? I BOUGHT MY CSRE IN 2011, WHERE IS MY V2? I should have been in the FIRST BATCH if not for your inept customer service.
I'm done defending this company, you always make us look like fools after we do.