Order paid but with no confirmation

Simone IamottiSimone Iamotti Member
in Forum / Site Feedback

I just placed an order and after paying, I was redirected to the fanatec website which gave me an error with the payment. The money was taken from my card but nothing appears on the fanatec website. Unfortunately I stupidly did not use paypal and from what I know in my card no refunds can be made. I am very worried, can you help me?

Comments

  • Jack FruhJack Fruh Member

    Have a look at your account when you sign into the fanatec website. There's a section for your orders there - see if it's listed there.

  • Simone IamottiSimone Iamotti Member

    There's nothing in the orders section

  • Alessandro TracannaAlessandro Tracanna Member

    in the end have you solved?

  • Simone IamottiSimone Iamotti Member

    Per il momento mi hanno risposto dicendomi che mi hanno fatto il rimborso. Sto aspettando che sia effettivo sulla mia carta, spero il prima possibile... Hai avuto lo stesso problema?

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