What's the best way to contact Fanatec for replacement parts?
Just received a new wheel with hub and damaged some parts.
Can replacement parts be ordered from Fanatec?
What's the best way to contact them, I had to contact them a few years ago and remember it wasn't easy.
Comments
Hi Pascal,
You can contact via the support form.
https://fanatec.com/us-en/support/faq
I did yesterday, hope I get an answer.
Message in a bottle, bat signal , im actually also wondering, as are few others with highend warranty failures.
what happened mate, you were so excited to get stuff?
gush, tell us all about it!
Nothing spectacular, put together a few wheels already.
Got everything perfect with changes to the hub and all until I put in the last of the six screws on the front plate of the wheel, the very last thing to do thus.
It didn't catch, I pushed and forced it in and had to turn it back out with tongs.
Result: front plate of the hub damaged, screw dam,aged and front plate of thew wheel damaged.
Update, It has been less than 24 hours since my email and naturally I was a bit anxious to know if I could get the parts but I realize that is not be enough time to let them answer.
I just called Fanatec and they were very friendly and will help me out, already got a mail to reply to with some pictures.
So my experience with support is really good I must say.
ok, so you must be i the EU then.
No working phone support in N. America.
happy for you, but we all cant move to landshut.
Yep, in the EU.
I have the same problem when ordering computer or headphone gear from the US sometimes or with software companies there.
They have all the parts I damaged and are shipping them soon.
Awesome support, I'm ordering me another wheel to thank them!
Will have a nice collection soon. :)
Got the parts for free by the way, I only have to pay for the shipping while it was purely my fault.
Big thank you to the support at Fanatec!
Did you contact EU support or US