Another question about warranty

Fernando RodriguesFernando Rodrigues Member
in General Discussion / News and Announcements

Hi,

While "googling" I found an active fanatec page about a 5 year warranty:

https://fanatec.com/eu-en/5y-warranty

But that page is not linked anywhere on the fanatec website, at least I couldn't find it!

Could someone clarify if this is a valid item to purchase? There is no detail either on that page... like.. does it cover postage...

Also it confuses me that the terms & condition page states 1 year warranty, whereas the page regarding customer guarantee refers to 2 year warranty.


Its all too confusing to me and once again I was about to place an order but.... how can with all those questions :(

Comments

  • Maurice BöschenMaurice Böschen Member

    The DD2 comes with a 5 year warranty.

    DD1 comes with a 3 year warranty.

    All other product come with a 2 year warranty in EU and 1 year warranty in US AFAIK.

  • Fernando RodriguesFernando Rodrigues Member
    edited November 2019

    Thank you!

    I guess that extra 5 year warranty page that can be added in a basket is a dead page then.

  • Maurice BöschenMaurice Böschen Member
    edited November 2019

    I am very sure this page shouldn't be visible as it's the warranty extension for the DD1 which can be added in the checkout process where you can extend the warranty of the DD1 from 3 to 5 years for this 120€.

  • Fernando RodriguesFernando Rodrigues Member

    Thank you for the prompt answers.

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