Customer support

Brandan McElroyBrandan McElroy Member
in Forum / Site Feedback

How long do I have to wait for customer support? I have a faulty product and have sent 2 customer support emails and am yet to hear a peep back. So frustrating.

Comments

  • Curtis RaticaCurtis Ratica Member

    Wow. At least you were able to find a link to customer support. In general, if a company does not provide an easy way to get support then its not a reputable company. I too have a faulty product and cannot figure out how to even contact them!! Here is a youtube video of my broken wheel. Just happened between uses. It worked, then sat down to use and now its broken. I purchased it new and its adult owned. (50+ years old).


    i suggest everyone who has an issue with their wheel to post it on youtube. Hopefully when youtube is saturated with failure videos the company will begin servicing its customers properly. 😕

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    hope you get your issue resolved too

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