Payment refused
I know this has been addressed but I'm trying to get attention from somebody who can help complete an order .
I'm getting the payment refused message when trying to pay for the v3 pedals
I certain hope the quality of their products is better than their communication
I sent several emails to sales@fanatec... No luck.
Comments
Unfortunately, all you can do is wait for a reply from Fanatec. That is what all of us have been doing.
Yeah I sent an email last Thursday and still no reply. And that’s not the email to message them at I don’t think.
There are some issues with payments being rejected, which are being looked into. In some cases contacting your credit card company to authorize a payment by Endor works or using PayPal. If neither of those options work you have to wait until the sales team contact you.
webshop@fanatec.com
[Moderator]
I paid by credit card while on the phone with VISA, they are able to see the failed transaction and approve the 2nd try.
Did it work or are you still seeing the same issues?
Sounds crazy, but try changing the email address associated with your account and then use PayPal. I had this same issue last week, but I found a thread on here from last year which had that suggestion. I changed the email address associated with my account and then used PayPal - order went through on the first attempt. Very likely could have been a fluke, but it may not hurt to try.