Service?

Christian WetzelChristian Wetzel Member
in Forum / Site Feedback

Hi,

Last year it took more than a month to have my GT wheel setup delivered. With plenty of mails to the customer service, ongoing black week deals and the promise of 3-5 days delivery.

This time I ordered the WRC wheel with the adapter (on 27th December), arrived today and guess what - adapter missing, delivery incomplete- no update, no information.

So now I'm sitting here with a wheel I can't use. 1st world problem, I know - but why is almost every order with fanatic such a struggle?? I just can't believe how a company which such great products (and elevated prices) have such a bad logistic in the backend.

Or maybe it is just me, don't know.

Cheers,

Chris

Comments

  • Allan LehtlaAllan Lehtla Member
    edited January 8

    they usually comes with separate package. sometimes may arrive at next day

    deliver company have allot package, they sometimes are not able sort them out for one transfer

  • Tomaz HocevarTomaz Hocevar Member

    This is nothing. Try to RMA it. That's where the real trouble starts... They ship every package separated so it's just probably stuck/delayed for a day or two. Check tracking numbers. Also Rally module hasn't been fixed since release (software) so you will also have problems there to.

  • Kevin McManusKevin McManus Member

    Same here, no adaptor for qr2 either. They did send a V3 brake damper kit that I didn’t order and can’t use. Sent a ticket, they got one more day to respond or it all goes back.

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